Guest Service Ambassador

7 days ago

Richmond, Canada Shangri-La Full time

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the citys most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits


We are currently searching for an experienced Guest Service Ambassador (Bellperson)  to join our team on a part-time basis.

POSITION DESCRIPTION:

Guest Service Ambassador (Bellperson) -  This role is paid a wage of $21.01 per hour  for daytime shifts and a premium rate of $23.01 per hour  for overnight shifts

Represent the Shangri-La Hotel Vancouver by being the first and last impression for our guests Welcome all guests with a smile and an appropriate hospitality greeting - Welcome to the Shangri-La Hotel Vancouver Greet all guests arriving by vehicle or by foot and clearly direct guest to registration area Responsible for the delivery of Guest Luggage and any other items to guest room Conduct rooming for all guests checking in to communicate room controls and features Ensure the timely and efficient transfer of luggage to and from the guests room Promote Valet parking service to guests arriving by vehicle, while ensuring all vehicle keys are clearly identified and stored in locked location Ensure all entrances are free and clear of congestion for arrival and departure of guest vehicles. Move and organize vehicles on the driveway Parks and retrieve all guest vehicles Complete thorough walk around of guests vehicles prior to parking and highlight any damage on corresponding valet parking ticket To be noticeably positioned at hotel entrance to provide luggage assistance upon arrival, and departure and assist with the loading and unloading of luggage and ensure that it is sent to the location requested by the guest When requested or anticipated will provide guests with information and answers to questions about Hotel facilities such as; meeting facilities, dining options, local visitor and tourist attractions, and transportation information Provide luggage storage by directing guests to the Bell Desk Report any suspicious or unusual behavior to hotel security services Maintain a presence in the Lower Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain Consistently offer professional, friendly and engaging service Assist guests regarding hotel facilities in an informative and helpful way Undertakes other ad hoc related responsibilities, as required

Education & Skill Requirements

Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset Professional verbal communication skills Professional appearance and manner Class 5 Drivers License is required Valid SIR (Serving it Right) & Food Safe Certificates will be required upon commencement of employment Frequent lifting and carrying up to 50 lbs Constant standing and walking throughout shift Strong interpersonal and problem solving abilities Ability to work well under pressure in a fast-paced environment Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to work a variety of shifts including evenings, mornings, weekends, holidays and overnight shifts as required

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks Experience our renowned food & beverage with a special Colleague Discount Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs. Connect your event leads or employee referrals and earn a special Colleague bonus Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team. Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy. Pursue your own ongoing development through our education reimbursement program Secure your vehicle conveniently with access to heavily discounted monthly paid parking Eligible Colleagues receive a 25% discount on their monthly transit pass Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits. Eligible Colleagues can build retirement savings with employer support contributions.

ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa. Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs. CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at //areyoushangri-la. Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to aide international applicants in obtaining the legal right to work.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at: watch?v=1egGt63vMCg

CHI the Spa invites you to view our promotional video at: watch?v=4RlEOOFweXM

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