Help Desk Technician

3 months ago

Oakville, Canada CIS Ontario Full time

Role Overview

To support our vision of empowered young women challenging and transforming the world, we are currently seeking a Help Desk Technician. The successful candidate will be responsible for providing students and teachers with computer solutions. 

Position Details
Department: Information Technology

Reports to: Help Desk Supervisor

Liaises with: Staff, Faculty, Students 

Education: Post-secondary education in Computer Programming, Networking or Computer Science
Experience: No Experience Required, Help Desk Experience (asset)

Experience in an Independent School (an asset) 

Experience in not for profit environment (an asset) 

Computer Skills: Comfort with Mac and Windows Applications
Comfort with RevTouch, Projection, Audio equipment setups

Working Conditions: Office / School Environment, Mac, Google 

Key Responsibilities

Help Desk 

Provide exemplary customer service to all employees, students and parents

Analyze and resolve all student and employee computer issues; escalate issue where appropriate.

Provide accurate and regular progress updates to students.

Provide tutorials to students on computer hardware and software.

Possess a general overall computer knowledge.

Documentation and Training Material Creation 

Document the Help Desk processes for internal Information Technology usage.

Store in a central location and update all processes.

Create training materials focused towards staff and students on recurring needs.

Proactively create training materials on new and developing technology.

Audio Visual

Setup and configuration of audio and video equipment for school events, presentations, concerts, live performances. 

Operation of audio and video equipment as needed 

Provide how-to/education to students/employees who may need to operate audio/video equipment

Other Duties

Other duties as assigned by the Help Desk Supervisor

Key Knowledge, Skills and Abilities

Understanding of PC and Mac Platforms, Understanding of Network Systems, Computer and Computer Design, Multi-tasking, Project Management, Interpersonal, Organization, Drive and Determination and Orientation to Detail, Teamwork 

Comfort in the Following Computer Skills: 

Blackbaud iMovie

Microsoft Word Apple School Manager

Microsoft Excel QuickTime Pro

PowerPoint FinalCut

Web Help Desk Apple Diagnostic Tools

FireFox/Safari Apple Remote Desktop

JAMF Terminal

Sophos Anti-Virus

Disk Utility

AdobeCreative Cloud

Who You Are
Your Strengths
Above all else, the successful candidate is a champion for girls’ education. You are also:

An enthusiastic, articulate, and creative individual who communicates with ease and confidence.

A critical thinker who demonstrates initiative, integrity and attention to detail. 

A team player who enjoys being part of a vibrant, collaborative community and contributes positively to all areas of the school.

An initiator who challenges the status quo and seeks better and alternative means of achieving exceptional business results.

Why Join SMLS?

Our work is meaningful and important. As a school, we support each student’s interests, talents, learning needs and strengths. Through our world-class facility, Signature Programs, expertise in girls’ education, and dedication to personalization, our students become lifelong learners equipped to achieve excellence in whatever path they choose.

When you join SMLS, you join a fun and supportive community 

Our employees enjoy competitive compensation packages and may be eligible for some of the following benefits: 

Health, vision, and dental care 

Life insurance, AD&D insurance, and Long Term Disability insurance 

Employee & Family Assistance Program (EFAP)

Mental health & wellbeing resources

Ontario Teachers’ Pension Plan / RRSP program with up to 5% employer match

A healthy lunch program during the school year

On-site fitness facilities

On-site parking

Time off during Winter Break and March Break 

Summer hours and extra long weekends in line with the school calendar

OUR VISION

Young women empowered to challenge and transform the world.

OUR MISSION

To engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing community. 

If you are interested in an opportunity to join our school, please apply online at

We appreciate and thank all applicants for your interest in SMLS, however, only those candidates invited for an interview will be contacted.

SMLS is an equal opportunity employer and we accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. We value diversity and are committed to creating an inclusive environment within our community.

Please contact Human Resources with any re quirements or questions.

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