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Technology Technician

6 months ago

Oakville, Canada Town of Oakville Full time

**Employment Status**: Permanent Full-Time (CUPE 5348)
**Hours**:35 hours per week
**Location**: Primary - Central branch. Will be required to drive to multiple locations to complete work.

Are you passionate that libraries must find new ways to engage the community through our digital spaces that support learning, social and community development, creativity and innovation? If you answered YES, then join us as we continue to revolutionize our technology to meet both the needs of the Library and its customers. In this role, you will support Oakville Public Library’s mandate to Inspire Oakville through technology.

**What you'll do**
**As a Technology Technician you will**:

- Monitor and provide updates for staff created technology help desk tickets, action, and/or route issues for resolution.
- Documentation and creation of Standard Operating Procedures pertaining to relevant hardware and software.
- Instruct staff in the use of consumer devices and software.
- Work in partnership with Town of Oakville IT to ensure the library technology tickets are solved and help with troubleshooting, testing and library staff interaction as needed.
- Actively identify and analyze technology help desk tickets trends by capturing historical information through a problem tracking system to resolve ongoing problems.
- Communicate technology problems and issues to management, library technology team end-users
- Leverage vendor support for technical training, content and escalation of issues ensuring timely resolution
- Participate in special projects as assigned, utilizing project management methodology and best practices
- Make recommendations to improve technological services
- Assist in achieving business plan objectives
- Participate on internal teams and committees

**Is this a good fit for you?**
**We're looking for someone who can**:

- Demonstrate experience with, and aptitude for a variety of creative technologies and software (including photo, video, or sound editing; virtual/augmented reality; computer programming; videogame design; animation; artificial intelligence)
- Demonstrate ability to identify issues and capabilities of modern technology systems.
- Build and maintain strong relationships with internal and external stakeholders
- Be a change agent by effectively translating and supporting change to OPL staff
- Demonstrate strong analytical, diagnostic and problem-solving skills.
- Work independently as well as within a team environment
- Demonstrate strong written and verbal communication skills
- Deliver excellent service to customers of all ages by adhering to the library’s customers service pledge and being in compliance with AODA’s Customers Service Standard
- Communicate effectively with a variety of audiences and individuals from diverse backgrounds
- Prioritize multiple tasks, complete work and follow up on outstanding items in a timely manner
- Be detail-oriented and accurate

**Your experience and educational background**:

- A college diploma/degree in Information technology or a related field with at least 1 year of experience supporting technology software and hardware.
- Previous experience working in an IT related function in a public library would be an asset.
- A+ (Hardware Maintenance) Certification would be an asset.
- Valid driver’s license and reliable transportation.
- Work might require after hours and weekend support for emergencies related to the OPL supported assets._

**Who are we?**
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.

**What's it like to work at Oakville Public Library?**
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.

A Police Record Check will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Police Record Check (dated within the last six months) prior to or on the first day of employment.