Help Desk Technician

2 weeks ago

Oakville, Canada St. Mildred's-Lightbourn School Full time

Full-Time Permanent Position
Who We Are
Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing community.
An Opportunity to Join SMLS
Role Overview
Position Details
**Department**: Information Technology
**Reports to**: Help Desk Supervisor
**Liaises with**: Staff, Faculty, Students
**Education**: Post-secondary education in Computer Programming, Networking or Computer Science
**Experience**: No Experience Required, Help Desk Experience (asset)
Experience in an Independent School (an asset)
Experience in not for profit environment (an asset)
**Computer Skills**: Comfort with Mac and Windows Applications
Comfort with RevTouch, Projection, Audio equipment setups
**Working Conditions**: Office / School Environment, Mac, Google
Key Responsibilities
Help Desk
Provide exemplary customer service to all employees, students and parents
Analyze and resolve all student and employee computer issues; escalate issue where appropriate.
Provide accurate and regular progress updates to students.
Provide tutorials to students on computer hardware and software.
Possess a general overall computer knowledge.
Documentation and Training Material Creation
Document the Help Desk processes for internal Information Technology usage.
Store in a central location and update all processes.
Create training materials focused towards staff and students on recurring needs.
Proactively create training materials on new and developing technology.
Audio Visual
Setup and configuration of audio and video equipment for school events, presentations, concerts, live performances.
Operation of audio and video equipment as needed
Provide how-to/education to students/employees who may need to operate audio/video equipment
Other Duties
Other duties as assigned by the Help Desk Supervisor
Key Knowledge, Skills and Abilities
Understanding of PC and Mac Platforms, Understanding of Network Systems, Computer and Computer Design, Multi-tasking, Project Management, Interpersonal, Organization, Drive and Determination and Orientation to Detail, Teamwork
**Comfort in the Following Computer Skills**:
Blackbaud iMovie
Microsoft Word Apple School Manager
Microsoft Excel QuickTime Pro
PowerPoint FinalCut
Web Help Desk Apple Diagnostic Tools
FireFox/Safari Apple Remote Desktop
JAMF Terminal
Sophos Anti-Virus
Disk Utility
AdobeCreative Cloud
Who You Are
Your Strengths
An enthusiastic, articulate, and creative individual who communicates with ease and confidence.
A critical thinker who demonstrates initiative, integrity and attention to detail.
A team player who enjoys being part of a vibrant, collaborative community and contributes positively to all areas of the school.
An initiator who challenges the status quo and seeks better and alternative means of achieving exceptional business results.
Why Join SMLS?
Our work is meaningful and important. As a school, we support each student’s interests, talents, learning needs and strengths. Through our world-class facility, Signature Programs, expertise in girls’ education, and dedication to personalization, our students become lifelong learners equipped to achieve excellence in whatever path they choose.
When you join SMLS, you join a fun and supportive community
Our employees enjoy competitive compensation packages and may be eligible for some of the following benefits:
Health, vision, and dental care
Life insurance, AD&D insurance, and Long Term Disability insurance
Employee & Family Assistance Program (EFAP)
Mental health & wellbeing resources
Ontario Teachers’ Pension Plan / RRSP program with up to 5% employer match
A healthy lunch program during the school year
On-site fitness facilities
On-site parking
Time off during Winter Break and March Break
Summer hours and extra long weekends in line with the school calendar
OUR VISION
Young women empowered to challenge and transform the world.
OUR MISSION
To engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing community.
SMLS is an equal opportunity employer and we accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. We value diversity and are committed to creating an inclusive environment within our community.
Please contact Human Resources with any requirements or questions.

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