Help Desk Support Specialist

1 week ago


Oakville, Ontario, Canada CB Canada Full time
Job Summary

As a Help Desk Analyst I at CB Canada, you will play a vital role in supporting local and field users in a highly visible position that has a positive impact on both the department and the company. This role is based in the Oakville area and is a long-term contract opportunity.

Key Responsibilities:
  1. Pinpoint recurring technical issues and present solutions to address the root of the problems.
  2. Answer and follow up on technical help tickets submitted via phone, email, and walk-ups.
  3. Deliver IT support for operating systems, productivity software, and a variety of other applications used internally.
  4. Independently investigate and implement solutions to technical issues.

Requirements:
  1. 2+ years of prior experience.
  2. Understanding of basic networking concepts.
  3. Prior experience with IT support ticketing systems.
  4. Demonstrated knowledge of user administration and bug fixing in a client-server environment.
  5. Active Directory experience desired.
  6. Foundational knowledge in Phone System.
  7. Microsoft Office 365 experience preferred.
  8. PC skills experience.
  9. Mobile Device Management experience.
  10. Ability to simplify complex problems and build solutions.
  11. Proven experience in installing and configuring operating systems, networked and local printers, and business applications.

About CB Canada

CB Canada is a leading company in the High Tech - Pharm/Biotech industry. We offer a dynamic and fast-paced work environment that values innovation and creativity. Our team is dedicated to providing exceptional support to our clients, and we are looking for a talented Help Desk Analyst I to join our team.



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