Help Desk Support Specialist
1 week ago
As a Help Desk Analyst I at CB Canada, you will play a vital role in supporting local and field users in a highly visible position that has a positive impact on both the department and the company. This role is based in the Oakville area and is a long-term contract opportunity.
Key Responsibilities:
- Pinpoint recurring technical issues and present solutions to address the root of the problems.
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups.
- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally.
- Independently investigate and implement solutions to technical issues.
Requirements:
- 2+ years of prior experience.
- Understanding of basic networking concepts.
- Prior experience with IT support ticketing systems.
- Demonstrated knowledge of user administration and bug fixing in a client-server environment.
- Active Directory experience desired.
- Foundational knowledge in Phone System.
- Microsoft Office 365 experience preferred.
- PC skills experience.
- Mobile Device Management experience.
- Ability to simplify complex problems and build solutions.
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications.
About CB Canada
CB Canada is a leading company in the High Tech - Pharm/Biotech industry. We offer a dynamic and fast-paced work environment that values innovation and creativity. Our team is dedicated to providing exceptional support to our clients, and we are looking for a talented Help Desk Analyst I to join our team.
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