Help Desk Technician Ii

7 months ago


Oakville, Canada IDEMIA Full time

Overview:
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

**Responsibilities**:

- ** Timely Ticket Resolution**: Prioritizing and resolving user tickets promptly to minimize downtime and disruptions to their workflow. This involves efficiently managing ticket queues, adhering to service level agreements (SLAs), and providing regular updates to users on the status of their tickets. Additionally, communicating any delays or escalations transparently and proactively to manage user expectations effectively.
- ** Troubleshooting Issues**: Identifying and diagnosing problems reported by users and working towards resolving them efficiently. This may involve conducting investigations, replicating reported issues, and collaborating with other teams if necessary to find solutions.
- ** Providing Technical Assistance**: Assisting users with technical aspects of products or services, including setup, configuration, and usage. This could involve offering step-by-step guidance, tutorials, or troubleshooting tips to help users navigate through challenges.
- ** Documentation and Knowledge Sharing**: Creating and maintaining documentation such as FAQs, guides, and knowledge base articles to help users find answers to common questions or issues independently. Additionally, actively sharing insights and best practices with teammates to improve overall support effectiveness.
- ** Customer Satisfaction and Feedback**: Ensuring customer satisfaction by actively listening to their feedback, addressing concerns empathetically, and striving to exceed expectations whenever possible. Gathering feedback from users to identify areas for improvement in products, services, or support processes, and advocating for necessary changes within the organization.

Qualifications:

- 3 to 5 years of experience in support
- CCNA, ITIL COMPTIA A+
- Cloud knowledge: Azure fundamentals or AWS cloud practitioner essential courses
- AD administration, comfortable working on servers and virtualization environment
- Eager to learn
- Enjoys working in highly dynamic environment


  • Help Desk Technician

    4 months ago


    Oakville, Canada St. Mildred's-Lightbourn School Full time

    Full-Time Permanent Position Who We Are Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing...

  • Help Desk Supervisor

    7 months ago


    Oakville, Canada St. Mildred's-Lightbourn School Full time

    **Help Desk Supervisor** **Full-Time Permanent Position** **Who We Are** Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her...

  • Help Desk Supervisor

    7 months ago


    Oakville, Canada St. Mildred's-Lightbourn School Full time

    Full-Time Permanent Position Who We Are Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing...

  • IT Help Desk

    6 days ago


    Oakville, Canada Tandet Dedicated Inc. Full time

    We’re the Tandet Group of Companies, and we’ve been in business for over 40 years. From freight hauling to brokerage, fleet maintenance to emergency power generation solutions, we connect people and goods, ensuring that products always arrive at their destination in an efficient and cost-effective manner. Outstanding people and processes form our...

  • Help Desk Director

    4 days ago


    Oakville, Ontario, Canada Encore Market Engagement Full time

    About the Job:We are seeking an experienced IT professional to lead our Technical Support function as an IT Support Manager. The successful candidate will be responsible for overseeing and improving Help Desk processes to ensure efficiency, client satisfaction, and first-contact resolution.Responsibilities:Lead and manage Help Desk operations.Improve Help...


  • Oakville, Canada Buchanan Technologies Full time

    **This is 100% on site** Summary of Position: The Desktop Technician is responsible for supporting PC-based computers and related equipment for customers and for providing technical expertise, experience, and documentation/project coordination as required to install or repair hardware/software and resolve technical problems. Essential Duties and...

  • Help Desk Tier I

    7 months ago


    Oakville, Canada Acuren Inspection, Inc. Full time

    Position Summary: **Acuren is actively recruiting for a Help Desk Tier I Technician** position located at our Oakville, ON office. This role offers an exciting opportunity for individuals looking to thrive in a dynamic industrial environment, providing ample chances for personal growth and continuous learning. If you are seeking a position where you can...

  • Help Desk Tier I

    3 months ago


    Oakville, Canada Acuren Inspection, Inc. Full time

    Position Summary: **Acuren is actively recruiting for a Help Desk Tier I Technician** position located at our Saint John, NB office. This role offers an exciting opportunity for individuals looking to thrive in a dynamic industrial environment, providing ample chances for personal growth and continuous learning. If you are seeking a position where you can...


  • Oakville, Canada LOOP IT Group Full time

    LOOP IT Group is a high-performance Managed Service Provider giving new, existing, or transitioning businesses the best in technology. We add serious value to their tech routines and deliver long-term payoff in the form of cost-effective technology solutions, increased productivity, and reduced downtime. Clients turn to us for reliable support and trusted...


  • Oakville, Canada ProServeIT Full time

    Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want you! The Service Desk Dispatcher is responsible for attaining maximum utilization and prioritization of...


  • Oakville, Canada Lyssa corp Full time

    **Service Technician II** Lyssa corp is seeking a Service Technician II to join our team. We are looking for a full time HVAC gas tech to start at 8am everyday. Service calls include water heater install, repair, furnace service, gas line install, ac service Please send resume for fast response Pay: $40.00-$45.00 per hour **Benefits**: - Dental care -...


  • Oakville, Canada InterRent REIT Full time

    The Opportunity InterRent REIT is looking for an IT Help Desk Assistant CO-OP Student to join its Oakville team on a full-time basis for the Winter term. You will have the opportunity to learn and be involved in all aspects of IT Helpdesk Support across a wide range of platforms (Windows, OSX, IOS, Android). What will make you successful in this role is your...


  • Oakville, Canada Trafalgar Dental Oakville Full time

    **Trafalgar Dental Oakville** - A brand new, state-of-the-art dental clinic in Oakville is hiring a **Certified** **Level II** **Dental Assistant** to join our team! Your role will be vitally important to keeping our practice running smoothly & helping us provide our valued patients with the highest level of dental care. **Schedule**: Full-time, evening...


  • Oakville, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Service Desk Analyst

    7 months ago


    Oakville, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Front Desk Agent

    4 days ago


    Oakville, Canada Monte Carlo Inns Full time

    The Guest Service Associate will provide a welcoming, efficient and genuine arrival and departure experience for guests creating an emotional connection, a positive first and lasting impression to reflect the Monte Carlo Inns hands on service culture. This position will strive for a remarkable customer service experience for each and every guest by...


  • Oakville, Canada Foxcreek Dental Full time

    Our modern and busy dental office is looking for a friendly, enthusiastic Level II Dental Assistant to join our team. Our practice is focused on quality care and high ethical standards. We are looking for someone with the following attributes: You are punctual, dependable and flexible. You have a great attitude and have a desire to be a part of an amazing...

  • Front Desk/host

    7 days ago


    Oakville, Canada Dave & Buster's Full time

    Dave & Buster's is proud to be recognized by Forbes as one of **The Best Employers for Women** and one of **The Best Employers for Diversity in 2021.** POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will...


  • Oakville, Canada Oakville & Milton Humane Society Full time

    Are you passionate about making a difference in the lives of animals and people? The Oakville & Milton Humane Society is seeking a Full-Time Front Desk Representative to be the welcoming face of our organization. The Oakville & Milton Humane Society (OMHS) is a dedicated non-profit organization focused on enhancing the lives of animals and connecting caring...

  • Manager Trade Desk

    7 months ago


    Oakville, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...