Dealer Support Representative

3 weeks ago

Oshawa, Canada Concentrix Full time
Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

Title: Dealer Support Representative

Location: Oshawa, Ontario

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a Dealer Support Representative position at Concentrix is just the right place for you

As a Dealer Support Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Dealer Support Representative , you’ll:

  • Welcome customers to the brand and our variety of products
  • Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
  • Respond to dealers, zone offices, warranty administrators and dealer representatives on order and shipping status, claim submissions, and incentive eligibility programs
  • Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs
  • Provide first level technical support to Dealer network with respect to communication infrastructure and technical applications regarding the communications web-based network
  • Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Dealer Support Representative role include:

  • 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) us beneficial
  • A High School Diploma (or equivalent)
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Computer proficiency (including knowledge of windows-based application)
  • The flexibility to work a minimum of a 40-hour work week. Currently, we are not hiring students

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

  • $18.45 hourly
  • Paid training and performance-based incentives
  • Lucrative employee referral bonus opportunities
  • Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
  • A modern, state-of-the-art office setting with advanced technologies and a great team

REIMAGINE THE BEST VERSION OF YOU 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN Oshawa

Language Requirements:

English

Time Type:

Full time

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