Customer & Operations Service Specialist, Air & Ocean Freight
4 weeks ago
Purpose of this position
The Customer & Operations Service Specialist will support the logistics division of DP World with customer service & operational support with strong freight forwarding skills in ocean & air freight.
Key responsibilities
Organizing of transportation with strong focus on ocean and air freight Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates. Follow appropriate work instructions or checklist to create consistency and minimize errors. Enter shipment and bookings details into CargoWise 1 or other approved freight forwarding platforms in a timely and accurately, submit all required documentation from the system (. Master, AES, ACI, EDI, Booking confirmations, and create invoices Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries Coordinate pricing and prepare quotations to customers for ocean and air shipments Ensure safe transport execution in line with official requirementsQualifications, Job Function, Technical Knowledge and Skills
2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight The successful candidate must have professional working proficency speaking French and English Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms Understanding of Canadian Import/ Export regulations with a strong focus on IATA regulations Strong customer service skills, proactivity and be a team player Effective verbal, written, and interpersonal skills Knowledge and experience in PC and MS Office applications Ability to communicate with clients, carriers, other forwarders, and vendors Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting Previous Canadian work experience or experience working directly with Canadian industries.-
Toronto, ON, Canada DP World Full timePurpose of this position The Customer & Operations Service Specialist will support the logistics division of DP World with customer service & operational support with strong freight forwarding skills in ocean & air freight. Key responsibilities Organizing of transportation with strong focus on ocean and air freight Create files, arrange for pickup...
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