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Customer & Operations Service Specialist Ground Freight

4 months ago

Toronto, Canada DP World Australia Full time

About This Role: 
To support the ground freight division of DP World with customer service & operational support

Key Responsibilities: 

Organizing of transportation with close focus on air freight Create files, arrange for pickup and obtain shipment documentation necessary for domestic/trans-border transportation, liaison between parties to provide status updates. Follow appropriate work instructions or checklist to create consistency and minimize errors. Enter shipment and bookings details into approved freight platforms in a timely and accurately, submit all required documentation from the system (. Master, AES, ACI, EDI, Booking confirmations, and create invoices Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries Coordinate pricing and prepare quotations to customers for ground shipments Ensure safe transport execution in line with official requirements Understanding of Canadian/USA ground transportation regulations Strong customer service skills, proactivity and be a team player Effective verbal, written, and interpersonal skills Knowledge and experience in PC and MS Office applications Ability to communicate with clients and vendors Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting Fluent in English. Previous Canadian work experience or experience working directly with Canadian industries.

No phone calls or agencies please. DP World (Canada) Inc. is an equal opportunity employer. We thank all applicants for their interest; however, only short-listed candidates will be contacted for an interview, testing and pre-employment medical examination. To be eligible for hire, you must be legally entitled to work in Canada and must successfully obtain a Marine Transport Security Clearance.

If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how.

Deadline to apply is May 28th no later than 3:00 pm PST.