Customer & Operations Service Specialist, Air & Ocean Freight Toronto, ON, Canada Posted on 05/[...]
1 month ago
Purpose of this position
The Customer & Operations Service Specialist will support the logistics division of DP World with customer service & operational support with strong freight forwarding skills in ocean & air freight.
Key responsibilities
- Organizing of transportation with strong focus on ocean and air freight
- Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
- Follow appropriate work instructions or checklist to create consistency and minimize errors.
- Enter shipment and bookings details into CargoWise 1 or other approved freight forwarding platforms in a timely and accurately, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, Booking confirmations, etc.) and create invoices
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
- Coordinate pricing and prepare quotations to customers for ocean and air shipments
- Ensure safe transport execution in line with official requirements
Qualifications, Job Function, Technical Knowledge and Skills
- 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight
- The successful candidate must have professional working proficency speaking French and English
- Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms
- Understanding of Canadian Import/ Export regulations with a strong focus on IATA regulations
- Strong customer service skills, proactivity and be a team player
- Effective verbal, written, and interpersonal skills
- Knowledge and experience in PC and MS Office applications
- Ability to communicate with clients, carriers, other forwarders, and vendors
- Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting
- Previous Canadian work experience or experience working directly with Canadian industries.
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Toronto, Canada DP World Canada Full timeThe Opportunity The Customer Service & Operations Specialist, Ocean and Air Freight supports the logistics division of DP World Canada with customer service & operational support. **In this role, you will**: Organizing of transportation with strong focus on ocean and air freight. Create files, arrange for pickup and obtain shipment documentation necessary...
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