Customer Performance Specialist

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer

Competitive salary

Paid vacation/holidays/sicktime - 15 days of vacation first year

Comprehensive benefits package including, medical, dental, and vision care - Available day one

Extensive product and on the job/cross training opportunities With outstanding resources

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Check us out

There is a requirement for this position to obtain a Reliability Clearance within one (1) year. Applicants MUST currently have a Minimum five (5) years of continuous residency in Canada or a valid security clearance.

What you will do

Under general direction, responsible for working independently with sales, and or client directly to develop, secure and manage new or expanded performance guarantees. Responsible for conducting Measurement & Verification workshops with clients. Responsible for managing M&V contract costs to ensure minimal cost variance and for creating and implementing solutions to reduce shortfall amounts. Generally involved in medium size projects that include complex guarantees. Responsible for understanding and correctly applying option A, B, C, & D type of guarantees. Establishes M&V program to monitor and manage energy consumption, utility supply, and facilities operations and maintenance programs to ensure that savings are consistent with performance contract contractual obligations and client goals. Pro-actively assists in taking necessary actions as required promote growth in the account, limit risk and ensure a high level of customer satisfaction. Pro-actively identifies new solutions sales opportunities. Utilizes system, service and or GWS resources to assess and correct potential shortfalls. Possesses knowledge of and responsible for promoting utility supply side service services, NISC bill payment Services, remote measurement and verification monitoring/ECM, performance indexing, LEED and other knowledge base offerings to the client.

How you will do it

Develops and maintains positive customer relationship during the design phase of the opportunity development. Maintains this positive customer relationship during project build and throughout the duration of the performance guarantee.

Owns and manages JCI tools & processes that ensure timely collection and accurate data entry of utility bills or other monitored consumption sources for portfolios up to $60M in active guarantees. Initiates actions and develops positive customer relationships to support this activity. Ensures delivered M&V costs are within 3% of estimated amounts.

As assigned, uses ability to communicate with technical and non-technical buyers, suppliers, and other JCI internal Partners (Systems & Service) to provide technical, process or financial support in the creation and maintenance of Medium sized, complex M&V solutions.

Ability to successfully work with client on-site staff to ensure operations and maintenance of assets/equipment are within contractual terms. Proactively reviews and/or interprets problems or patterns related to utility bills and energy consumption to limit risk and ensure a high level of customer satisfaction. As appropriate, solves issues and keeps performance engineering manager updated and involved when need for corrective action is identified.

Monitors data gathering systems (remote measurement and verification monitoring/ECM, NISC web base tool, FPI, etc) to track energy consumption during the installation and guarantee/tracking phases. As appropriate, solves issues and keeps performance engineering manager updated and involved when need for corrective action is identified.

Develops and maintains relationships with suppliers and vendors as well as facility mid-level technical & financial managers.

Develops customer baselines or benchmarks as needed.

Active in professional organizations. Participates in "added-value" customer and community events in support of their objectives.

Participates in transition meetings with Operations to ensure project scope, objectives, timeline, and customer requirements have been achieved and the start of the performance period is properly documented.

Fully Utilizes the Solutions Playbook, SOLAR toolset as well as other standard JCI development and performance engineering processes and tools in performing tasks.

Responsible for the creation and delivery of high quality / high value performance reports that convey added value and analysis of cost reduction to contract specifications and/or guarantees (Options A, B, C, D and Non-Measured Savings) to the client. Responsibilities include the

structure and grammar of the reports.

Actively participates in internal release or renewal meetings, customer kick-off meetings, and on-going account meetings including customer touch point visits. 

On selected accounts, develops and leads the solution performance presentation to the customer.

Owns and manages up-to-date archival records associated with Performance Contracting projects.

Coordinates and audits the Guarantee Risk manager database. Responsible for proactively generating internal risk management reporting as well as assist in monthly backlog reviews with regional management.

Assists JCI performance engineering consultant in researching problems or opportunities that might cause performance slippage and or additional savings respectively. Monitors energy consumption and non-energy performance items. Gathers further information from on-site service providers and customer's maintenance staff. Initiates immediate corrective actions, which includes notifying the customer of any needed action on their behalf. Keeps Performance Engineering Manager updated and involved when need for corrective action is identified.

Input's data, coordinate's data and audits the Guarantee Risk manager database. Assists in the generation of internal risk management reporting as requested.

Promotes and completes EPA Green Light/Energy Star, renewable solutions, LEED and other award programs administrative requirements per contractual requirements.

Works to secure and maintain relevant professional certifications and licenses (e.g., Professional Engineering license). Responsible for remaining current with relevant engineering or design standards and practices.

Responsible for the promotion and adherence of JCI safety policies.

Perform other related duties as assigned

What we look for

Bachelor's Degree in Engineering or other technical field (preferred studies included Thermodynamics, Hydronics, Psychometrics, Environmental or Facility Operating) and 5+ years in building systems/operations or 10+ years proven track record of performance in Mechanical Systems data collection/operation & building systems or operations. Possession of Certified Energy Manager (CEM) & Certified Measurement & Verification Professional (CMPV) certificate are mandatory. 

Strong computer and analytical skills required. Proven skills in communication (both oral and written), customer satisfaction and team building.

Requires a responsible, self-starter who can handle multiple responsibilities and can work independently.

Ability to learn and use facility management systems.

Able to travel approximately 50%.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work.

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the (“AODA”). When requested, accommodations will be provided throughout all stages of the recruitment and selection process. To request an accommodation please contact us. Information you provide relating to accommodation measures will be handled confidentially. A copy of Johnson Controls’ applicable AODA policies are available on our website www.johnsoncontrols.comfor your reference, and can be made available in accessible formats upon request.

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