Technical Specialist Advisory, ServiceNow, Scotiabank

3 months ago

Toronto, Canada Scotiabank Full time

Is this role right for you?

In this role you will: You enjoy providing support in a fast-paced environment. Enjoy providing improvements, recommendations and solutions on existing processes and tools. Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems. Participate in solution design discussions with peers and internal customers. Work in conjunction with the technical lead and architects, be the subject matter expert of ServiceNow Discovery and CMDB in Servicenow. Manage ServiceNow Discovery and CMDB deployment and support in ServiceNow. Assist as first and second level support for the ServiceNow Discovery and CMDB implementation. May require overtime and on-call support occasionally.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

3-5 years of System Administration or development experience with ServiceNow 3+ years of hands-on experience troubleshooting issues and developing the solution within the ServiceNow platform. 2+ years of hands-on working experience as a member of a medium or large sized help desk. Certified ServiceNow System Administrator certification or training ITIL Foundation certification or Training University and/or College in Computer Science or related disciplines. Experience with System Development Life Cycle and Test methodology. Ability to do research and development of new ways to leverage the ServiceNow Platform. Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates. Multilingual (English/French/Spanish) is a plus.


What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

 

Working location condition: Hybrid 

#LI-Hybrid

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