Lab Lead, Servicenow, Scotiabank

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 197131

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Is this role right for you? In this role you will**:

- Works closely with the product owner and technical navigator to build backlog, sprint plans and roadmaps.
- Supports the technical navigator to ensure all lab ceremonies are conducted to provide necessary feedback loops.
- Lab tech lead. Providing coaching, guidance, and direction on technical design and solutions
- As senior developer, develops and configures solutions on ServiceNow including workflows, integrations, scripts, and UIs in accordance with SMT development and architecture standards.
- Conducts vendor governance in the lab by ensuring lab vets vendor requirements, solution and code against Service Management Technology design principles, Scotiabank Reference Architecture and SMT Coding standards.
- Provides effort estimates, timing recommendations as relates to projects, provides technical leadership for projects in their domain and oversees vendor work.
- Engages with architecture to design great solutions and ensures technical documentation is maintained.
- Coordinates with other labs and their domain leads to ensure dependencies are considered and resolved.
- Develops and maintains deep expertise on their functional area, both in terms of policy (e.g., ITIL) and tooling (ServiceNow certifications). Provides their product owner with insights for useful new features.
- Work to aggressively eliminate technical debt in the Scotia ServiceNow platform, and to build solutions that minimize customization and optimize for speed and optimal user experience.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Computer Science Diploma or Degree; or related work experience, excellent JavaScript skills.
- ITIL Foundation certification or training.
- ServiceNow Advanced System Administrator certified. ServiceNow Scripting certification a plus.
- 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform.
- Strong partnership and collaboration skills
- An interest in leading people, and in developing coaching skills

**What's in it for you?**
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

**Working location condition**: Hybrid / Fully Remote

LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Lab Lead, Servicenow, Scotiabank

    7 months ago

    Toronto, Canada Scotiabank Full time

    **Requisition ID**: 197131 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: Works closely with the product owner and technical navigator to build backlog, sprint plans and roadmaps. Supports the technical navigator to ensure all lab ceremonies are...

  • Servicenow Technical Lead

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 181414 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** Contributes to the overall success of the Service Management Technology (SMT) team under Global Employee Technology ensuring specific individual goals, plans, initiatives are executed/delivered in support of the...

  • Technical Specialist Advisory, Servicenow

    4 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 203164 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Please provide a brief description/overview of what your team does within your business line. The with the lab’s scope, the primary focus (80%) of the role is the day to day operations, new project initiative involvement, and...

  • Lab Lead

    1 month ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 211790 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: The purpose of this role is to lead the Payments Modernization team by providing direction, leadership and oversight of BESS Replacement Lab & its modernization objectives: - Modernization of our legacy systems &...

  • Application Specialist

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 195222 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: - Develop and implement solutions based on business/project/systems requirements. - Participate in solution design discussions with peers and internal customers. - Manage...

  • Quality Analyst, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198371 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change...

  • Lab Lead, Sevicenow, Tangerine

    4 weeks ago

    Toronto, Canada Tangerine Full time

    Requisition ID: 210254 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Service Management Technology (SMT) team under Global Engineering, Operations & Functions in Global ensuring specific individual goals, plans, initiatives are executed / delivered in support...

  • Staff Machine Learning Engineer

    4 weeks ago

    Old Toronto, Canada Servicenow Full time

    Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the...

  • Lab Leader

    3 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 152010 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Job Title**:Lab Leader **The Team** Please provide a brief description/overview of what your particular team does within your business line. **The Role** - Scotiabank is embarking on a major initiative to modernize end to end...

  • ServiceNow Solutions Architect

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    We are seeking a skilled ServiceNow Solutions Architect to join our team in Toronto, Canada.Job Description:The Solution Architect will be responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. Key responsibilities include participating in process flow analysis...

  • Business Systems Analyst, DevOps

    3 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 212372 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are the ITSM engineering team under Global Enterprise & Technology Platforms (GTEP). We utilize the ServiceNow cloud-based workflow automation platform to provide enterprise IT Service Management, Asset Management and Operations...

  • Content Experience Director

    7 days ago

    Old Toronto, Canada ServiceNow Full time

    ServiceNow, a global market leader in innovative AI-enhanced technology, seeks an experienced Content Experience Director to lead the development of a new external content hub. The ideal candidate will have a strong strategic vision, deep expertise in content marketing and user experience, and a keen eye for elite-level content.About UsWith over 8,100...

  • Digital Solutions | ServiceNow Solutions Architect

    4 weeks ago

    Old Toronto, Canada Scotiabank Full time

    Title: ServiceNow Solutions Architect - Platform IntegrationRequisition ID: 212416Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.The Solution Architect – Platform Integration is a key member of the Service Management Tools team and is responsible for the overall design of the application and mapping...

  • Digital Solutions | ServiceNow Solutions Architect

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    Title: ServiceNow Solutions Architect - Platform IntegrationRequisition ID: 212416Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Solution Architect – Platform Integration is a key member of the Service Management Tools team and is responsible for the overall design of the application and mapping...

  • Servicenow Business Systems Analyst

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 181419 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of...

  • ServiceNow Solutions Architect

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    Title: ServiceNow Solutions Architect - Platform IntegrationRequisition ID: 212416The Solution Architect – Platform Integration plays a pivotal role in Scotiabank's Service Management Tools team, responsible for designing the application and mapping client business requirements to systems/technical needs.This key member works collaboratively with the...

  • Senior Large Language Model Engineer

    4 weeks ago

    Old Toronto, Canada Servicenow Full time

    As a global leader in the market, ServiceNow continues to innovate and bring cutting-edge technology to its customers. With a strong presence in over 8,100 clients, including 85% of the Fortune 500, we are expanding our team to push the boundaries of artificial intelligence.About the RoleWe are seeking an experienced Senior Large Language Model Engineer to...

  • Digital Transformation Success Architect Lead

    4 weeks ago

    Old Toronto, Canada Servicenow Full time

    Unlock Customer Outcomes with ServiceNowWe are seeking an experienced Digital Transformation Success Architect Lead to join our team in Toronto, Canada. As a key member of our professional services organization, you will be responsible for driving customer success and developing strategic relationships with C-level executives.About the RoleThis is a...

  • UX Researcher, Scotiabank

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 191976 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **This is a 14 month contract opportunity** The goal of the innovation hub at Scotiabank with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience to deliver...

  • Digital Asset Management Director

    1 month ago

    Old Toronto, Canada Scotiabank Full time

    The role of Lab Lead at Scotiabank is a high-profile position that requires exceptional leadership skills, technical expertise, and business acumen. As the leader of the Payments Modernization team, you will be responsible for providing direction, guidance, and oversight to achieve departmental objectives.Key Responsibilities:Manage a team by coaching,...