CRM Technical Support Specialist

5 months ago


Montreal, Canada Talentuch Full time

The role is for a Technical Support Specialist for a Canadian CRM Company.

We are looking for someone who enjoys technology, providing client satisfaction, and fixing client issues.

Important note:

- Working conditions: On-site OR Hybrid (the office is in Montreal downtown).

- French if required

Your mission is as follows:

●Make sure the requirements provided by the customer are clear and actionable.

●Provide updates and feedback to the customer on their opened tickets.

●Validate estimation with the CRM consultants and keep the customer updated accordingly.

●Communicate with the delivery center manager to coordinate the team allocation and ticket dispatch.

●Manage the support boards to make sure everything is up-to-date.

●Communicate with the Customer Success Manager when the customer does not have a support contract and requests for support.

●Help the Finance and Customer Success Manager to answer if the customer needs justification on the support hours consumed.

●Manage support ticket assignments with our external support partners.

●Escalate any risks identified on a support request (unavailability, feedback, technical challenge…).

●Fill the scorecard to track KPIs of the role.

●Improve support SOP.

About you:

●Minimum 3-5 years of experience working in a similar role and fast-paced tech environment;

- Basic to intermediate knowledge of the following technologies: PHP, MySQL, Apache, JavaScript.

- Intermediate knowledge of source code control technology, such as Git and SVN.

●Excellent interpersonal and customer service.

●Responsiveness and ability to communicate calmly.

●Attention to detail and good problem-solving skills.

●Bilingual (French & English).

●CRM knowledge.

●Scrum master skills.

Nice to have:

- Knowledge of Docker or Kubernetes technology;

- Linux operations.



  • Montreal, Quebec, Canada Talentuch Full time

    Job Title: Technical Support Specialist for CRM SystemsAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Talentuch. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring their CRM systems are running smoothly and efficiently.Key Responsibilities:Provide...


  • Montreal, Canada Talentuch Full time

    The role is for a Technical Support Specialist for a Canadian CRM Company.We are looking for someone who enjoys technology, providing client satisfaction, and fixing client issues.Your mission is as follows:Make sure the requirements provided by the customer are clear and actionable.Provide updates and feedback to the customer on their opened...


  • Montreal, Quebec, Canada Talentuch Full time

    Job Title: CRM Technical Support ExpertAbout the Job:We are seeking a highly skilled CRM Technical Support Expert to join our team at Talentuch. As a CRM Technical Support Expert, you will be responsible for providing top-notch technical support to our clients, ensuring their CRM systems are running smoothly and efficiently.Key Responsibilities:Provide...


  • Montreal, Quebec, Canada Talentuch Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Talentuch. As a key member of our CRM operations team, you will be responsible for providing exceptional technical support to our clients.The ideal candidate will have a strong background in technical support, with experience working in a fast-paced tech...


  • Montreal, Canada Barco Full time

    We zijn op zoek naar iemand die wil uitblinken in een internationale werkomgeving door een uitstekende ervaring te bieden aan bioscoopklanten.Als onderdeel van het Operations-team kan de Technical Support Specialist de volgende taken uitvoeren: Ondersteun onze bioscoopklanten en partners via de Servicedesk en kom professioneel over via telefoon en/of e-mail....


  • Montreal, Quebec, Canada Carmichael Engineering Ingénierie Carmichael Full time

    Carmichael Engineering/Ingénierie Carmichael is a 100-year-old HVAC thermal systems service provider founded on core values like innovation, excellence, and integrity. We foster an environment where employees can learn and grow, with opportunities to apply knowledge and perfect it.We are seeking a skilled ERP/CRM System Implementation Specialist to join our...


  • Montreal, Canada Talentuch Full time

    About the company: It's a successful Canadian company that provides businesses with the best CRM decisions for different kinds of businesses. The company has completed more than 300 successful customer relationship management (CRM) implementations for recognized systems. As a Technical CRM Consultant, you will own the integrity and strength of...


  • Montreal, Quebec, Canada Talentuch Full time

    About the RoleTalentuch is seeking a highly skilled Senior CRM Support Professional to join our team in Montreal, Canada.As a Senior CRM Support Professional at Talentuch, you will play a crucial role in providing exceptional customer support and driving business growth. We are looking for someone with a strong background in CRM technology and excellent...


  • Montreal, Quebec, Canada beBee Professionals Full time

    Job Description: Technical Support SpecialistbeBee Professionals is looking for a Technical Support Specialist to provide technical assistance to our customers. The successful candidate will have a Bachelor's degree in Computer Science or a related field and a minimum of two years of experience in a customer service or technical support role. The candidate...


  • Montreal, Quebec, Canada Acumatica Full time

    Job OverviewWe are seeking a skilled Technical Product Manager to lead our CRM solutions team at Acumatica. This individual will be responsible for driving the development and launch of our CRM products, working closely with cross-functional teams to ensure customer success.Estimated Salary: $120,000 - $180,000 per yearKey Responsibilities:Product Planning:...


  • Montreal, Quebec, Canada beBee Professionals Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing outstanding customer service.The ideal candidate will have a strong technical background, excellent...


  • Montreal, Canada Ubisoft Entertainment Full time

    At Ubisoft, we are dedicated to creating immersive and engaging gaming experiences that captivate players around the world. Our CRM Marketing team plays a vital role in building meaningful relationships with our community, enhancing player engagement, and driving retention through strategic, personalized communication strategies. We are seeking a passionate...


  • Montreal, Canada Ubisoft Entertainment Full time

    At Ubisoft, we are dedicated to creating immersive and engaging gaming experiences that captivate players around the world. Our CRM Marketing team plays a vital role in building meaningful relationships with our community, enhancing player engagement, and driving retention through strategic, personalized communication strategies.We are seeking a passionate...


  • Montreal, Canada Ubisoft Full time

    Job DescriptionAt Ubisoft, we are dedicated to creating immersive and engaging gaming experiences that captivate players around the world. Our CRM Marketing team plays a vital role in building meaningful relationships with our community, enhancing player engagement, and driving retention through strategic, personalized communication strategies.We are seeking...


  • Montreal, Quebec, Canada Alithya Full time

    As a Microsoft Dynamics 365 solution architect advisor at Alithya, you will play a key role in designing and implementing tailored system architecture for our clients.About the RoleWe are seeking a highly experienced professional with a strong background in CRM implementation and system design to join our team as a dynamic CRM solution architect specialist....


  • Montreal, Quebec, Canada beBee Professionals Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals in Montreal. The ideal candidate will have a strong background in customer service and technical support, with excellent problem-solving and communication skills.The successful candidate will be responsible for:Troubleshooting customer issues and providing...


  • Montreal, Quebec, Canada beBee Professionals Full time

    Technical Support SpecialistBeBee Professionals is looking for a Technical Support Specialist to provide technical assistance to our customers. The ideal candidate will have a strong understanding of customer service principles and practices, as well as a working knowledge of customer service software, databases, and tools.Responsibilities include responding...


  • Montreal, Quebec, Canada pt Health Full time

    About This OpportunityWe are seeking an experienced IT Technical Support Specialist to join our team in Quebec City, Quebec. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.


  • Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job OverviewAxelon Services Corporation seeks an experienced Technical Support Specialist to join our team in Montreal, QC. This role requires a strong understanding of technical support principles and excellent problem-solving skills.


  • Montreal, Canada Ubisoft Full time

    Job DescriptionAt Ubisoft, we are dedicated to creating immersive and engaging gaming experiences that captivate players around the world. Our CRM Marketing team plays a vital role in building meaningful relationships with our community, enhancing player engagement, and driving retention through strategic, personalized communication strategies.We are seeking...