CRM Technical Support Specialist

5 days ago

Montreal, Quebec, Canada Talentuch Full time

Job Title: Technical Support Specialist for CRM Systems

About the Role:

We are seeking a skilled Technical Support Specialist to join our team at Talentuch. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring their CRM systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, or chat
  • Troubleshoot and resolve technical issues with CRM software
  • Collaborate with internal teams to resolve complex issues
  • Communicate with clients to understand their needs and provide solutions
  • Document and track support requests and resolutions

Requirements:

  • Minimum 3-5 years of experience in a similar role and fast-paced tech environment
  • Basic to intermediate knowledge of PHP, MySQL, Apache, and JavaScript
  • Intermediate knowledge of source code control technology, such as Git and SVN
  • Excellent interpersonal and customer service skills
  • Bilingual (French & English)
  • CRM knowledge and Scrum master skills

Nice to Have:

  • Knowledge of Docker or Kubernetes technology
  • Linux operations

Why Work with Us:

Talentuch is a dynamic and innovative company that values its employees and clients. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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