Business Continuity Specialist

5 months ago

Vancouver, Canada E-Comm 9-1-1 Full time

Business Continuity Specialist - Technology Services

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES
RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking an experienced Business Continuity Specialist for Technology Services to join our growing team. In this newly created position, you will be instrumental in ensuring the resilience and continuity of our technological infrastructure in the face of various disruptions, including natural disasters, technological failures, cyberattacks and other emergency situations that result in the partial or complete disruption of business or technology services operations. If you are passionate about ensuring technological resilience and have the expertise to drive business continuity efforts in critical environments, we encourage you to apply.

Reporting to the Infrastructure Manager, you will play a pivotal role in developing, implementing, monitoring, and testing the business continuity program for Technology Services, ensuring the availability of mission critical infrastructure and the rapid restoration of Technology Services operations. 

Our ideal candidate will have indepth experience in developing recovery and protection strategies for systems and information. You will maintain a business impact analysis, conduct risk analyses and recovery objectives, and will develop and test ongoing plans to mitigate against an evolving threat landscape.

Key responsibilities include:

Developing, maintaining, and updating robust business continuity strategies, plans, policies, and procedures specific to Technology Services Conducting business impact analyses to identify critical functions and resources necessary for continuity during disruptions Maintaining an inventory of critical technologies, dependencies, and recovery time objectives (RTOs) Collaborating with internal teams and external partners to assess system recovery requirements and document disaster recovery strategies Monitoring and reporting on emerging threats and industry trends to enhance risk mitigation strategies Planning and executing business continuity and disaster recovery exercises to evaluate and improve response capabilities Identifying training needs and support programs to educate teams on emergency management protocols Maintaining accurate records of all disaster recovery plans, incidents, and lessons learned for program governance Supporting Incident Managers during emergency responses by coordinating resources across technical and operational teams Aligning disaster recovery efforts with organizational goals and assess impacts of organizational changes

WHAT YOU WILL BRING:

Bachelor's degree in business continuity, emergency management, information technology, or related field; or equivalent combination of education and experience Minimum 5 years of experience in disaster recovery management and business continuity planning Experience in business and technology supporting resiliency planning and mission critical systems Project management and business analysis experience preferred Certification in business continuity, disaster recovery, or emergency management desirable Strong knowledge of disaster recovery management and business continuity planning Understanding of industry standards for technology disaster recovery and continuity management Familiarity with core IT infrastructure and multi-data center environments Excellent analytical and problem-solving skills focused on IT resilience Demonstrated ability to manage multiple continuity and recovery plans involving numerous stakeholders Effective communication skills with technical and non-technical stakeholders Strong relationship management and negotiation skills Detail-oriented with exceptional organizational and prioritization abilities Commitment to continuous improvement and proactive in enhancing processes Ability to work under pressure and during business-related crises

SECURITY REQUIREMENTS:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER:

Meaningful work - work with a sense of purpose, supporting the public and first-responders Competitive salary - with the opportunity for increases 4 weeks vacation to start Earned Time Off - eligibility to participate in our Accumulated Time-Off Program 100% paid extended health and dental benefits Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

Number of positions: One Job status: Regular Full-Time Hours of work: Monday to Friday, 40 hours per week Wage/Salary: P 2| $90,000 to $105,000 annually (2024 rates) Employee Group: Exempt Department: Technology Services Location: Vancouver/Burnaby/Hybrid CLOSING DATE FOR APPLICATIONS: July 24, 2024 @ are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email

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