Bilingual Customer Service Representative

6 months ago


St Catharines, Canada OneTouch Direct Full time

We are currently seeking a Bilingual Consumer Relations Representative to represent a major Canadian Brand partner. At OneTouch Direct (OTD), we do things differently. We provide a positive culture-focused environment where we appreciate and recognize our employees. Work from the comfort of your home on highly desired schedules within operational hours of 8:30am to 8:00pm Monday to Friday.

What you will do:

Respond to inbound consumer inquiries via phone/email Present accurate and beneficial resolution with the tools provided Document details of all calls/emails through in-house systems Provide a high-level of consumer care. Multi task using systems, programs, and screens simultaneously.

Requirements

Must be fluent in English and French Canadian. Must live within a 1 hour radius of St. Catharines, ON Retail or customer service/call center experience an asset Strong computer and typing skills Excellent oral and written communication skills Professional telephone etiquette The ability to work effectively in a work-at-home setting Must be able to Multi task Respect and maintain customer and client confidentiality

REQUIRED EQUIPMENT:

Desktop or laptop computer (with monitor) with Windows 10 (NO Surface, Chromebook, Mac, MacBook, or iPad) Reliable Internet speeds and broadband connection (ethernet cord needed) A corded USB headset with noise-canceling microphone A camera (either embedded in PC or external plugged in via USB) for video conference purposes Power supply with surge protector Office furnishings necessary to perform remotely

Benefits

Full time. 40 hours per week, Monday to Friday schedule. Great earning opportunities. Hourly base salary + language premium + supplemental benefits Benefits. Heath Care Plan plus Extensive paid Training Culture: Diverse, welcoming culture Referrals: Refer a friend and earn up to $2,000 per person Great Starting Pay. Make $ / hour from the comfort of your home

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