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Bilingual Customer Service Representative

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St Catharines, Canada OneTouch Direct Full time

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct is currently seeking a Bilingual Customer Service Representative - French Canadian to join our team in Tampa. In this role, you will provide exceptional customer service and support to our French Canadian customers.

Responsibilities include:

  • Handle inbound customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and assistance to customers
  • Assist with order processing, payments, and returns
  • Escalate unresolved customer issues to appropriate departments
  • Maintain accurate customer records and update customer accounts as needed

Requirements

    • Fluency in French Canadian and English
    • Prior experience in customer service or call center environment is a plus
    • Excellent communication and interpersonal skills
    • Strong problem-solving abilities and attention to detail
    • Ability to work in a fast-paced environment and handle multiple tasks

Benefits

  • Full time. 40 hours per week, Monday to Friday schedule.
  • Great earning opportunities. Hourly base salary + language premium + supplemental benefits
  • Benefits. Heath Care Plan plus Extensive paid Training
  • Culture: Diverse, welcoming culture
  • Referrals: Refer a friend and earn up to $2,000 per person
  • Great Starting Pay. Make $21.05 / hour from the comfort of your home