WFH Bilingual Fraud Analyst/ Analyste De Fraude Bilingue

7 months ago

Vancouver, Canada NCRI Inc. Full time

Qui sommes nous?

NCRi est une collection nationale. Notre mission est de démontrer à chaque client estimé que nous pouvons liquider des placements, obtenir d'excellents résultats et fournir des rapports de situation en temps opportun, conformes aux attentes du client. NCRi a été créé dans un seul but : changer le modèle de fonctionnement des agences de recouvrement.


Nous sommes une organisation mondiale avec plusieurs emplacements au Canada et à l'étranger. Nous sommes ravis de fournir des opportunités de croissance interne et externe au fur et à mesure que nous poursuivons notre expansion. NCRi est fier d'offrir à nos agents une formation initiale rémunérée, un coaching mensuel, un soutien à la gestion des performances et des opportunités d'apprentissage et de développement continus. Nous apprécions également de fournir de nombreuses initiatives d'engagement des employés et philanthropiques tout au long de l'année. Nous serions ravis que vous vous joigniez à notre équipe


Description de l'emploi:

Analyste en détection de fraude bilingue

NCRI est à la recherche d'un analyste en détection de fraude pour aider nos clients dans leurs demandes de renseignements sur la fraude. Relevant du superviseur des opérations de fraude et travaillant avec une équipe d'analystes de détection de fraude, vous serez responsable de répondre ou de dépasser les attentes des clients en matière de qualité et de performance. En tant qu'expert en matière de détection de fraude, vous serez chargé de mener à bien une variété d'activités de détection de fraude tout en traitant les appels entrants des clients et des commerçants, et de gérer diverses files d'attente et de déterminer le risque de fraude potentiel. Vous travaillerez à créer une atmosphère d'équipe positive.

TÉLÉTRAVAIL À TEMPS PLEIN

Exigences en matière d'équipement de bureau à domicile :

Internet haute vitesse avec connexion câblée de l'ordinateur au modem.

Le matériel sera fourni par l'entreprise

Ce que vous ferez :

Fournir un service client professionnel et réactif aux commerçants et aux clients. Gérer les escalades et/ou les plaintes des clients ou des commerçants. Faire des appels de suivi sortants ou envoyer des courriels au besoin. Aider les clients à répondre à leurs besoins de sécurité immédiats. Il s'agit d'examiner les demandes de crédit suspectées de fraude, de gérer les blocages de chèques et d'assister les victimes de fraude. Maintenir les normes et objectifs établis et adhérer à toutes les politiques, procédures et directives applicables. Participer à des sessions d'étalonnage qui donnent un aperçu des tendances, des risques émergents et des opportunités d'atténuer la fraude. Fournir des résultats mesurables et durables en contribuant aux initiatives d'amélioration continue. Rester vigilant en cas de fraude lors de ces missions et déployer des solutions sur mesure pour détecter la fraude et prévenir les pertes dues à la fraude

Ce que vous devriez avoir :

2-3 ans d'expérience dans un environnement de contact back-office gérant des cartes de crédit ou des services financiers. Expérience dans la surveillance des fraudes, la détection des fraudes ou les enquêtes sur les fraudes requises. Démontrer une connaissance des processus de carte de crédit et une solide compréhension de la fraude par carte de crédit. Aptitudes manifestes à l'écoute active, au questionnement et à la négociation. Aptitude avérée à interpréter et à communiquer des données modérées à complexes. Capacité à travailler efficacement en équipe ainsi qu'avec un minimum de supervision. Flexibilité pour travailler dans un environnement en évolution rapide avec des délais serrés. Bon jugement démontré et sens aigu de la fraude Expérience préalable en service à la clientèle et capacité de comprendre et de réagir aux besoins des clients. Excellentes aptitudes à la négociation et expérience de la gestion efficace et efficiente des clients difficiles. Maintenir une compréhension détaillée des produits, des services et des processus. l s'agit d'un environnement basé sur des quarts de travail et nécessitera une flexibilité totale. Bilingue (français et anglais)  Certification liée aux enquêtes sur les fraudes, un atout. Expérience avec les bureaux de crédit et avec les applications financières

Ce que nous offrons:

Nous offrons une formation rémunérée, une couverture d'assurance compétitive, des incitatifs et 2 semaines de congé après 90 jours Plus des avantages surpris que vous adorerez À mesure que notre centre d'appels s'agrandit, nous devrons développer notre équipe de direction  Nous vous montrerons un cheminement de carrière claire et vous fournirons les outils dont vous avez besoin pour gagner plus de responsabilités et de promotions. Rien de plus satisfaisant que de vous voir grandir au sein d'une organisation bienveillante. Nous nous engageons à fournir le meilleur environnement de travail que vous ayez jamais connu. Formation et leadership approfondis et continus grâce à notre programme de formation interne Programme de bonus de parrainage exceptionnel Programme d'aide aux employés Programme de bien-être Formation et remboursement des études Programme de bénévolat Possibilité de participer à des programmes récréatifs et d'engagement communautaire Avantages amusants : événements des Fêtes, la nourriture, cadeaux, prix, événements thématiques et plus encore 

Si cela vous ressemble et que vous êtes ouvert d'esprit, réactif au changement et à la hauteur des défis d'un environnement en évolution rapide, postulez dès aujourd'hui

 Commencez votre incroyable carrière avec NCRi dès aujourd'hui 

Who Are We? 

NCRi is a national collection. It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client’s expectations. NCRi was established with one purpose: to change the model by which collection agencies operate.

We are a global organization with multiple locations in Canada and abroad. We are excited to provide internal and external growth opportunities as we continue to expand. NCRi is proud to offer our Agents initial paid training, monthly coaching, performance management support and ongoing learning and development opportunities. We value providing numerous employee engagement and philanthropic initiatives throughout the year also. We’d love to have you join our team

Job description:

Bilingual Fraud Detection Analyst

NCRiis looking for a Fraud Detection Analyst to assist our clients with their Fraud related inquiries. Reporting into the Supervisor, Fraud Operations, and working with a team of Fraud Detection Analysts, you will be responsible for meeting or exceeding customer expectations for quality and performance. As a subject-matter-expert in fraud detection, you will be responsible to complete a variety of fraud detection activities while handling inbound calls from customers and merchants, and working various queues and to determine potential fraud risk. You will work at creating a positive team atmosphere.

FULL TIME WORKING FROM HOME POSITION 

Home Office Equipment Requirements:

High speed internet with hardwire connection from computer to modem.

Equipment will be provided by the company

What You’ll Be Doing:

Provide professional, responsive customer service to merchants and customers. Manage escalations and\or complaints from customers or merchants. Making outbound follow-up calls or sending email as required. Assist customers in addressing their immediate security needs. This entails reviewing credit applications suspected of fraud, managing cheque-holds and assisting victims of fraud. Maintaining established standards and targets and adhering to all applicable policies, procedures and guidelines. Participate in calibration sessions that provide insight into trends, emerging risks and opportunities to mitigate fraud. Deliver measurable and sustainable results by contributing to continuous improvement initiatives. Stay vigilant for fraud during these duties and deploy tailored solutions to detect fraud and prevent fraud losses

What you should have:

2-3 years’ experience in a back-office contact environment managing credit card or financial services. Experience in fraud monitoring, fraud detection, or fraud investigations required. Demonstrate knowledge of credit card processes and a solid understanding of credit card fraud. Demonstrated active listening, questioning and negotiations skills. Proven ability to interpret and communicate moderate to complex data. Ability to work effectively in a team as well as with minimal supervision. Flexibility to work in a fast-paced, changing environment with tight deadlines. Demonstrated good judgement and fraud acumen Prior customer service experience and the ability to understand and react to customer needs. Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner. Maintaining detailed understanding of product, services and process. This is shift based environment and will require full flexibility. Bilingual (French and English)  Fraud Investigation related certification an asset. Experience with Credit Bureaus and working with Financial applications

What we offer:

We offer paid training, competitive insurance coverage, incentives, and 2 weeks vacation time off after 90 days Plus surprise perks you'll love As our Call Center expands, we will need to grow our leadership team We’ll show you a clear career path and provide the tools you need to earn more responsibilities and promotions. Nothing more satisfying than seeing your grow within a caring organization. We are committed to providing the best work environment you’ve ever experienced. Extensive and ongoing training and leadership through our internal training program Outstanding referral bonus program Employee assistance program Wellness program Training and Educational Reimbursement Volunteer program Opportunity to take part in recreational and community involvement programs Fun perks: Holiday events, food days, give-aways, prizes, themed events and more

If this sounds like you and you are open-minded, responsive to change and up to the challenges of a fast-paced environment, apply today

 Start your amazing career with NCRI today

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