Fraud Prevention Analyst

5 months ago

Vancouver, Canada Central 1 Credit Union Full time

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit


What we offer:

- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts

Job Summary:
As a Fraud Prevention Analyst, you'll coordinate analysis of debit card and online banking fraud data to respond effectively to new situations and trends. You'll manage data from various sources including Interac alerts and Suspicious Activity Reports, and facilitate information sharing between Central 1, Interac, and member credit unions to identify and prevent fraudulent activity.
- This role will be an overnight shift, three nights a week and shifts may fall on weekends or holidays*

11.67 hours per shift, 3-days per week

Schedule Example: (actual schedule may be different depending on business operations)

Thursday 6:20PM - 6:30AM (BC) or 9:20 pm to 9:30 am (ON)

Friday 6:20PM - 6:30AM (BC) or 9:20 pm to 9:30 am (ON)

Saturday 6:20PM - 6:30AM (BC) or 9:20 pm to 9:30 am (ON)

What you'll be doing:

- Perform analysis of transaction data from the PRM Fraud Detection System
- Responsible for identifying new ‘skim’ locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRM Fraud Detection System
- Send out PRM Fraud Alerts (FA)’s to credit unions and follow-up with the response to update PRM
- Provide assistance to the FAS group as to when to send PRM Fraud Alerts (FA)’s to credit unions
- Monitor fraud transaction trends and recommend modifications to the rules in PRM that would result in reduced loss prevention
- Issue Common Point of Purchase Alerts to credit unions throughout the country to advise of suspected or confirmed skimming incidents as reported by the Interac Association.
- Complete analysis of transaction data related to Common Point of Purchase Alerts (CPPs) and send Suspicious Activity Alerts (SAAs) to credit unions. Follow up with credit unions for response to alerts to ensure compliance with Interac requirements. Provide ongoing updates to active SAA investigations
- Issue Interac e-Transfer alerts and communicate to credit unions, Interac
- Issue Interac Online Payment alerts and communicate to credit unions and Interac
- Provide assistance to the credit union staff to ensure the most expedient methods of reporting suspected or confirmed skimming activities is followed
- Expert knowledge of PRM, the CPP system and Interac regulations
- Maintain database of authorized users and user passwords for the CPP system
- Maintain database of skimming information and update records as required. Review data to analyze fraudulent activity and to determine if Member Cards have been used at a suspected skimming location
- Respond to credit unions’ requests for assistance in resolving outstanding ‘orphan’ cards where a credit union has reported fraudulent activity and no common point of purchase has been determined
- Provide information to the law enforcement department and financial institutions regarding suspected and confirmed skimming locations
- Maintain reports of fraud alert volumes and locations to analyze trends and determine future requirements
- Research, revise and maintain educational materials for credit unions regarding the FAS system
- Provide technical support to the FAS group (on-call 24 hours/7 days a week)
- Act as the technical backup when the FAS, Manager Operations is not available

What you'll have:

- 2+ years post-secondary education in a related field
- 2+ years’ experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation, with some exposure to fraud prevention
- Experience with processor operations, card association rules and technology associated with payment systems is an asset
- Proficiency in computer skills and automated office systems is essential.
- Strong analytical and problem-solving skills are required
- Exceptional command of the English language and proven customer service skills are required.
- Able to work independently as well as part of a team
- High level of confidentiality is essential in this role
- Strong attention to detail and high degree of accuracy
- Able

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