Bilingual - Care Team Representative

4 weeks ago

Québec City, Canada Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Bilingual - Care Team Representative

* Weekend shift - Saturday + Sunday, 4 pm -12 am

PRIMARY PURPOSE : To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Acts as primary liaison with callers from multiple client accounts within a shared services environment. Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes. Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times. Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed. Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

Excellent verbal and written communication skills PC literate, including Microsoft Office products, Windows environment Must meet minimum typing requirements Strong organizational skills Good interpersonal skills Ability to multi task in fast paced environment Ability to support multiple clients across communication channels and utilize multiple systems simultaneously Ability to work in a team environment and/or independently Ability to meet or exceed Performance Competencies Ability to meet all attendance expectations

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

OBJECTIF PRINCIPAL : Fournir un excellent service faisant preuve d'empathie envers les appelants concernant les réclamations concernant plusieurs secteurs d'activité, y compris, mais sans s'y limiter, accélérer le processus de réclamation et fournir des notes de réclamation détaillées sur tous les appels, résoudre les problèmes en répondant à un seul appel/une seule personne et diriger les appels vers les personnes ressource appropriées, selon les besoins.



FONCTIONS ET RESPONSABILITÉS ESSENTIELLES

Agir comme agent de liaison principal avec les appelants de plusieurs comptes clients dans un environnement de services partagés. Suivre les spécifications pour répondre aux questions et résoudre les problèmes liés aux processus de demande de réclamation et de service. Effectuer à tout moment la réception des réclamations et assure un service à la clientèle complet dans le respect des exigences réglementaires, de l'entreprise et des attentes des clients. Éduquer et informer le client sur la documentation nécessaire pour déposer/traiter une réclamation, les délais requis, les informations de paiement et l'état de la réclamation. Éduquer les demandeurs/appelants sur les exigences des clients et les régimes d’avantages sociaux en documentant tous les détails requis de l’appel de manière concise et professionnelle. Saisir les informations de réclamation verbales et écrites qui répondent avec précision aux exigences du client interne et externe dans le système approprié. Diriger les appels des clients vers le contact approprié à plusieurs endroits ou les transmet au spécialiste/à la direction du centre de service à la clientèle si nécessaire. La présence pendant les heures de travail prévues est requise.
 

FONCTIONS ET RESPONSABILITÉS SUPPLÉMENTAIRES

Disponibilité pour le travail par quarts de travail (jours, soirs et nuits incluant les fins de semaine) Effectuer d'autres tâches connexes. Se déplacer selon les besoins.

QUALIFICATIONS

Formation et certification
Diplôme d’études secondaires ou l'équivalent (GED) requis.
 

Expérience
Un (1) an d'expérience en service à la clientèle ou une combinaison équivalente de formation et d'expérience requise. Expérience en centre d'appels entrants, de préférence.


Compétences et connaissances

Excellentes compétences en communication verbale et écrite Connaissance des ordinateurs, y compris les produits Microsoft Office et l'environnement Windows Capacité à répondre aux exigences minimales de saisie Solides compétences organisationnelles Bonnes compétences interpersonnelles Capacité à effectuer plusieurs tâches dans un environnement au rythme rapide Capacité à prendre en charge plusieurs clients sur les canaux de communication et à utiliser plusieurs systèmes simultanément Capacité à travailler en équipe et/ou de manière indépendante Capacité à atteindre ou dépasser les compétences en matière de rendement Capacité à répondre à toutes les attentes en matière d'assiduité


Les déclarations contenues dans ce document visent à décrire la nature générale et le niveau de travail effectué par un collègue affecté à cette description. Ils ne sont pas destinés à constituer une liste exhaustive des fonctions, devoirs ou variantes locales. La direction se réserve le pouvoir discrétionnaire d’ajouter ou de modifier les fonctions du poste à tout moment.

Nous nous engageons à mettre en place des processus de recrutement et de sélection inclusifs et sans obstacle. Si l'on vous contacte pour une offre d'emploi, veuillez informer les ressources humaines si vous avez besoin d'un accommodement.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

  • Bilingual Donor Care Representative

    2 weeks ago

    Québec, Quebec, Canada Canadian Cancer Society Full time

    Title: Bilingual Donor Care RepresentativeStatus: Permanent, Full-TimeHybrid Work ModelThe posting can be based anywhere in CanadaWHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by...

  • Bilingual - Care Team Representative/Représentant de l'équipe d'assistance

    1 week ago

    Québec City, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Québec, Canada Financière Manuvie Full time

    **The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...

  • Bilingual Sales Support Representative

    3 months ago

    Québec, Canada Vault Credit Corporation Full time

    Ready for a new challenge? Vault Credit is currently seeking a Bilingual Sales Support Representative to join a growing, dynamic, and exceptional team at our Montreal office! **Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted...

  • Bilingual Direct Sales Representative

    2 weeks ago

    Québec, Quebec, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.This position of Bilingual Direct Sales Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers...

  • Bilingual Customer Service Representative

    3 weeks ago

    Québec, Canada Vroom Logistique Inc Full time

    A leading transportation services provider committed to delivering exceptional customer experiences. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Address inquiries related to transportation services, deliveries, and logistics - Handle and resolve customer...

  • Bilingual Outside Sales Representative

    4 weeks ago

    Quebec City, Canada Toshiba TEC Canada Business Solutions Full time

    Toshiba Tec Canada Business Solutions Inc. is a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express their ideas and information. We are...

  • Customer Care Team Lead

    2 weeks ago

    Quebec City, Canada VF Corporation Full time

    Now that you ’ ve found the job description, what ’s next? What will you do? A day in the life of a Customer Care Team Lead at F look s a little like this. As part of VF e-Commerce Customer Service team, this position is responsible for monitoring business performance, offering programs, and providing resources that promote service excellence and...

  • Bilingual Sales Support Representative

    2 weeks ago

    Québec, Quebec, Canada Vault Credit Corporation Full time

    Ready for a new challenge? Vault Credit is currently seeking a Bilingual Sales Support Representative to join a growing, dynamic, and exceptional team at our Montreal officeWho we are:Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of...

  • Bilingual Outside Sales Representative

    2 weeks ago

    Québec, Quebec, Canada UniFirst Full time

    Bilingual Outside Sales Representative - Award Winning CompanyUniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 14,000 Team Partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are rated in the top 10 "Best Companies to Sell For" list by Selling Power...

  • Bilingual Outside Sales Representative

    2 weeks ago

    Québec, Quebec, Canada Toshiba TEC Canada Business Solutions Full time

    Toshiba Tec Canada Business Solutions Inc. is a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express their ideas and information.We are...

  • Bilingual Dealer Development Representative

    2 weeks ago

    Quebec City, Canada North Star Windows & Doors Full time

    **Who We Are** Since 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today’s standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not only beautiful, but offer exceptional value. We...

  • Bilingual Credit Representative

    4 weeks ago

    Quebec City, Canada Aon Full time

    Does Accounts Receivables motivate you? Are you looking for an opportunity to get your start in the commercial insurance industry? Are you looking for a motivating team that will support and mentor your growth in your career? If yes, read on! Our team is looking for a Bilingual Credit Representative. This is a hybrid role with the flexibility to work both...

  • Bilingual Sales Representative

    2 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description SCOPE OF POSITION Under the supervision of the Sales Manager, the Sales Representative is responsible for maximizing the growth of new customer accounts and supporting sales expansion in Montreal and Central US (Ohio, Pennsylvania, Michigan). PRINCIPAL RESPONSIBILITIES Within the limits of applicable policies, food safety and...

  • Territory Business Representative

    1 week ago

    Quebec City, Canada Ascensia Diabetes Care Full time

    **LOCATION**: Saguenay, Quebec Elevate your career as a Territory Business Representative with Ascensia, where you'll take the lead in introducing revolutionary Diabetes products to the Saguenay, Quebec market. Spearhead sales expansion, deliver unparalleled customer service, and leave an enduring mark on your territory. Engage with professionals like...

  • Territory Business Representative

    1 week ago

    Quebec City, Canada Ascensia Diabetes Care Full time

    **LOCATION**: Laval and Gatineau, QC Elevate your career as a Territory Business Representative with Ascensia, where you'll take the lead in introducing revolutionary Diabetes products to the Laval and Gatineau, QC market. Spearhead sales expansion, deliver unparalleled customer service, and leave an enduring mark on your territory. Engage with...

  • Technical Representative, Mining

    1 week ago

    Québec City, Canada Quadra Chemicals Full time

    Req # 418 Thursday, June 20, 2024 Position: Technical Representative, Mining Location: Quebec or Ontario Status: Full-time, permanent (1) ​Our Mining group's technical team is recognized in the industry thanks to the strong relationships we've built with key industry players. Our goal is to provide and deliver exceptional value to our...

  • Technical Representative, Mining

    4 weeks ago

    Québec City, Canada Quadra Chemicals Full time

    Req # 418 Friday, June 7, 2024 Position: Technical Representative, Mining Location: Quebec or Ontario Status: Full-time, permanent (1) ​Our Mining group's technical team is recognized in the industry thanks to the strong relationships we've built with key industry players. Our goal is to provide and deliver exceptional value to our...

  • Bilingual Computer Help Desk Customer Service

    3 weeks ago

    Québec, Canada bg i.t solutions inc. Full time

    Computer Help Desk Customer Service Representative BG I.T SOLUTIONS INC. - **Job Type**: Full Time - **Company URL**: bgsolutions.ca - **Number of Positions**: 1 **Description**: ****** **bg i.t. solutions inc.** is committed to providing professional advice and services to our clients in a language they understand. Working from our office in Ottawa and...

  • Bilingual Outside Sales Representative

    4 weeks ago

    Quebec City, Canada UniFirst Full time

    Bilingual Outside Sales Representative - Award Winning Company UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 14,000 Team Partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are rated in the top 10 "Best Companies to Sell For" list by Selling Power...