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Service Manager
3 months ago
Are you a Field Service Technician Manager looking for the step in your career? Are you a high energy individual who wants to join a company that has been consistently growing? Our client, a leading equipment rental company providing quality heavy equipment rentals, sales, parts, and service to customers across Canada and around the world. They are looking for a Field Service Technician Manager to join their team with a commitment to excellence. They've established themselves as a trusted partner across Canada and are seeking a driven individual to lead service operations.
As the Field Service Technician Manager, you'll play a pivotal role in ensuring the success of the service team. This position requires a blend of leadership, technical expertise, and customer focus. If you're ready to make a significant impact and drive our service operations to new heights, we want to hear from you.
What We Offer:
- Competitive compensation package ranging from $150,000 to $175,000 annually.
- Health and dental coverage
- Permanent, Fulltime Job
- Opportunities for career advancement within our supportive and growth-oriented culture.
What you do:
- Lead and motivate 10 Heavy Equipment Mechanics to exceed sales revenue, gross margins, and income forecasts.
- Help build and maintain positive relations within the team.
- Provide hands-on coaching and mentoring to technicians through joint customer visits, enhancing technical skills and procedural knowledge.
- Collaborate closely with the dispatch team to optimize Technician scheduling and ensure efficient deployment based on skills and job requirements.
- Drive the achievement of Service Metrics Targets and maintain high levels of customer satisfaction by proactively addressing concerns or disputes.
- Develop and adhere to maintenance budgets.
- Champion Health & Safety protocols, consistently working to mitigate risks and promote a safe working environment.
- Manage Technician timecards, including approval of overtime and double-time, while also assisting with staffing decisions, recruitment, and orientations.
- Conduct performance evaluations, provide ongoing employee development, and manage human resource duties such as team building and disciplinary actions.
- Partner with the Service Sales team to optimize customer acquisition, renewals, and loyalty.
Who you are:
- Bachelor’s degree in business management
- Strong Leadership skills to guide and develop team members effectively.
- 5+ years of Service Technician experience. (Heavy equipment preferred)
- 3 - 5 years of Heavy Equipment Supervisor or Manager experience (including dealing with the client side of roles)
- Strong customer service skills
- Adaptability to manage multiple priorities in fast-paced environments.
- Analytical Thinking/Problem Solving abilities for complex reasoning.
- Results Orientation, being driven to achieve set goals.
- Proven ability to motivate and develop a team
- Experience in inventory and expense management, and familiarity with health and safety regulations and protocols.
If this sounds like the opportunity for you, apply today We look forward to hearing from you
About Drake International: Since 1951, Drake International has continued to be a global leader in flexible and permanent staffing, helping businesses find the perfect candidate and job seekers find their ideal career in Canada and across the globe.
Connect with us today.
