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Old Toronto, Ontario, CA Royal Bank of Canada Full timeJob Summary Job Description What is the opportunity? We are seeking a highly motivated Director, Consumer Digital Product and Shopping Analytics that will play a crucial role in optimizing the performance of our Avion Rewards Program. The position involves overseeing digital analytics, data-driven decision-making, and strategic insights related to customer...
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Senior Manager, Consumer Digital Product Analytics
4 months ago
Job Summary
Job Description
Please Note: This is a 13-month contract role to cover a parental leave.
What is the opportunity?
We are seeking a highly motivated Senior Manager of Consumer Digital Product Analytics to oversee the analysis of consumer digital product data and provide insights to help optimize our shopping experience within the RBC Avion Rewards Program. The ideal candidate will have strong analytical skills, experience working with large data sets, and a passion for uncovering trends and opportunities. The Senior Manager will be responsible for leading cross-functional teams and projects to drive business results by collaborating within the broader Loyalty Analytics team and stakeholders across the Loyalty organization.
What will you do?
Develop and maintain metrics and KPIs to measure the effectiveness of the digital shopping experience and identify areas of improvement
Develop, maintain, and present regular reporting and presentation to cross-functional teams, including senior management to communicate insights and recommendations about the customer shopping journey
Collaborate with Product, Marketing, and Sales teams to drive initiatives that improve shopping experience, engagement, and increase client satisfaction
Monitor industry trends and innovations and bring new insights and ideas to the team
Maintain a deep understanding of our customers, products, and competitive landscape
Autonomously collaborate with internal stakeholder, prioritize requests, manages to project outcomes, and escalates appropriately
Experience with managing through change and deliver on process enhancements, scalable analysis, dashboards, and model improvements
What do you need to succeed?
Must have:
Bachelor’s or Master’s degree in a relevant field (e.g., Business, Mathematics, Statistics, Management Analytics)
At least 3-5 years of experience in analytics, preferably in an ecommerce or retail environment
Strong proficiency in Python, SQL, Power BI, Tableau, Google Analytics, Excel, PowerPoint
Strong business acumen with ability to bridge between business and technical requirements to drive outcomes
Proven ability to derive insights from data and communicate those insights effectively to stakeholders at all levels of the organization;
Communication skills (oral and written) with the ability to communicate clearly and concisely to all levels of the company and the ability to synthesize complex data into an easy to digest format
Excellent problem-solving and ability to work in a fast-paced, dynamic environment
Self-starter, with the ability to use data for decision making and proactively make relevant recommendations to the business
Strong attention to detail and ability to manage multiple projects simultaneously
Technical expertise with data modelling that supports BI tools.
Nice to have:
Previous work experience in a dual sided marketplace (B2B & B2C), retail or loyalty landscape.
Working experience with modern data architectures (Snowflake, Spark)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Analytical Thinking, Business Analytics, Commercial Acumen, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Product ServicesAdditional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:
TORONTOCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Personal and Commercial BankingJob Type:
Contract (Fixed Term)Pay Type:
SalariedPosted Date:
2024-04-19Application Deadline:
2024-05-24Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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