Senior Manager, Consumer Digital Product Analytics

4 weeks ago

Toronto, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

Please Note: This is a 13-month contract role to cover a parental leave.

What is the opportunity?

We are seeking a highly motivated Senior Manager of Consumer Digital Product Analytics to oversee the analysis of consumer digital product data and provide insights to help optimize our shopping experience within the RBC Avion Rewards Program. The ideal candidate will have strong analytical skills, experience working with large data sets, and a passion for uncovering trends and opportunities. The Senior Manager will be responsible for leading cross-functional teams and projects to drive business results by collaborating within the broader Loyalty Analytics team and stakeholders across the Loyalty organization.

What will you do?

  • Develop and maintain metrics and KPIs to measure the effectiveness of the digital shopping experience and identify areas of improvement

  • Develop, maintain, and present regular reporting and presentation to cross-functional teams, including senior management to communicate insights and recommendations about the customer shopping journey

  • Collaborate with Product, Marketing, and Sales teams to drive initiatives that improve shopping experience, engagement, and increase client satisfaction

  • Monitor industry trends and innovations and bring new insights and ideas to the team

  • Maintain a deep understanding of our customers, products, and competitive landscape

  • Autonomously collaborate with internal stakeholder, prioritize requests, manages to project outcomes, and escalates appropriately

  • Experience with managing through change and deliver on process enhancements, scalable analysis, dashboards, and model improvements

What do you need to succeed?

Must have:

  • Bachelor’s or Master’s degree in a relevant field (e.g., Business, Mathematics, Statistics, Management Analytics)

  • At least 3-5 years of experience in analytics, preferably in an ecommerce or retail environment

  • Strong proficiency in Python, SQL, Power BI, Tableau, Google Analytics, Excel, PowerPoint

  • Strong business acumen with ability to bridge between business and technical requirements to drive outcomes

  • Proven ability to derive insights from data and communicate those insights effectively to stakeholders at all levels of the organization;

  • Communication skills (oral and written) with the ability to communicate clearly and concisely to all levels of the company and the ability to synthesize complex data into an easy to digest format

  • Excellent problem-solving and ability to work in a fast-paced, dynamic environment

  • Self-starter, with the ability to use data for decision making and proactively make relevant recommendations to the business

  • Strong attention to detail and ability to manage multiple projects simultaneously

  • Technical expertise with data modelling that supports BI tools.


Nice to have:

  • Previous work experience in a dual sided marketplace (B2B & B2C), retail or loyalty landscape.

  • Working experience with modern data architectures (Snowflake, Spark)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work

Job Skills

Analytical Thinking, Business Analytics, Commercial Acumen, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Product Services

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2024-04-19

Application Deadline:

2024-05-24

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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