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Customer Project Manager

1 month ago

Mississauga, Canada Philips Full time
JOB DESCRIPTION

Job Title

Customer Project Manager - Connected Care - Western Canada Region

Job Description

Your role as Customer Project Manager is to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will also be responsible for leading a clinical and technical team for each project, to ensure successful customer experience and adherence to the defined statement of work. This position is home-based and will cover customer sites across Western Canada.

Your role:

Responsible for End-to-End Program/Project leadership/execution (initial start through introduction to Market, or internal delivery), in line with project guidelines, scope and directives, to develop complete medical device change for a product or services. Will manage, schedule, cost, quality, requirements and keep abreast of developments in project management tools and processes, as well as technical domains. Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.  Responsible for effectively communicating with all project stakeholders, and third party vendors. Including but not limited to regular project updates and regular project meetings as outlined in the project plan. May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectations. The Customer Project Manager will be responsible for Forward Looking Inventory Management, Project Cycle Time, Forecast Accuracy, Revenue Recognition, and Customer Satisfaction.

You're the right fit if:

Bachelor’s Degree required, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management 3 years Knowledge and experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring). Certification in Project Management preferred (PMP or Masters Certificate in Project Management) Excellent Organization skills LEAN Certification is helpful Strong leadership skills Presentation Skills Strong interpersonal and communication skills Excellent communication both verbally and in writing, in local language as well as English Ability to demonstrate effective influential leadership across all project resources/stakeholders Ability to effectively negotiate Ability to deliver highly satisfied customer experiences Ability to effectively manage and lead multiple projects concurrently Demonstrated proficiency in the use of MS Project and other standardized Project Management tools and documentation. The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer. This is a home-based position with up to 30% travel throughout Western Canada (British Columbia and Alberta).

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

Additional Information

The pay range for this position is $74,900 to $117,700. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found . 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits be provided for this position. For this position, you must reside in within commuting distance to Western Canada (British Columbia and Alberta) .

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.