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Junior Instructional Designer

2 months ago

Waterloo, Canada The Travel Coorporation Full time

Junior Instructional Designer (Contact Centre)

Barrie, ON, Canada ● Brampton, ON, Canada ● Burlington, ON, Canada ● Etobicoke, ON, Canada ● Hamilton, ON, Canada ● Kitchener, ON, Canada ● London, ON, Canada ● Markham, ON, Canada ● Mississauga, ON, Canada ● Newmarket, ON, Canada ● North York, ON, Canada ● Oakville, ON, Canada ● Ontario, Canada ● Oshawa, ON, Canada ● Ottawa, ON, Canada ● Pickering, ON, Canada ● Richmond Hill, ON, Canada ● Scarborough, ON, Canada ● Toronto, ON, Canada ● Vaughan, ON, Canada ● Waterloo, ON, Canada ● Windsor, ON, Canada ● Woodbridge, Vaughan, ON, Canada Req #147 Monday, August 26, 2024

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. We have been making travel matter for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

POSITION PURPOSE

As a part of the Training and Development team, the eLearning Designer will create engaging, instructive, and sustainable training modules for the TTC Contact Centre and supporting business teams. Delivering on Learning Management Systems (LMS), such as Articulate and Litmos you will employ best practices in eLearning to achieve training outcomes, and end user understanding. 

KEY RESULT AREAS & ACTIVITIES PERFORMED

Develop content-specific, competency-based training materials using rapid eLearning authoring tools such as Captivate, Articulate, and Flash, delivering interactive web-based training products Apply knowledge of current LMS industry trends and best practices, to ensure learners engage with content Consult with key business leaders and Subject Matter Experts (SMEs) to develop comprehensive understanding of and support the learning objectives Translate design requirements into functional learning modules Upload and make available eLearning materials for SME and End-User viewing on LMS Fully test and troubleshoot eLearning courses on the LMS to ensure the best user experience Use commercial content development software Working collaboratively with the rest of the L&D team you will support the design and build of online training courses across the Group Manage and develop the existing Learner Management System (LMS) including training records Actively promote online content to increase adoption including the use of virtual classrooms and web conferencing Manage and complete projects within a specified timeline while prioritizing and working on multiple projects simultaneously Keep current on changes to the LMS On occasions may be required to facilitate training sessions

COMPETENCIES & ATTRIBUTES

TTC PILLARS = Ownership, Urgency and Excellence , required for all roles

Organization: You receive information, ideas, and direction from many sources, and will develop a method of managing and retrieving that information efficiently. Curiosity: You will continuously seek to understand existing practices and look for opportunities to improve Integrity: Your work ethos includes honesty, reliability and fairness, and you demonstrate these qualities regardless of the circumstances surrounding you. Independent – you are self-driven, can identify needs and create goals with limited supervision Balanced: You have the ability to maintain focus while prioritizing a multitude of tasks. Technology: You are willing to learn new software programs and welcome the advancements which technology brings to us.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION

High School Diploma or GED

SKILLS

Best practices and in-depth understanding of eLearning technology issues HTML 5, Illustrator and Photoshop, preferable but not necessary Implementing Gamification Principles Motion design principles Multimedia formats and multimodal training methods SCORM

QUALIFICATIONS

Expert knowledge of Articulate 360, Storyline and Litmos 1+ year training experience in virtual contact center environment preferred 2+ years’ experience developing corporate e-Learning Experience in developing and deploying e-learning High degree of comfort in a collaborative, rapidly changing environment Ability to communicate effectively and professionally (both verbal and written) with all levels of management, and to build strong and sustainable business relationships throughout the organization

WORK ENVIRONMENT

Hybrid Sitting, standing, walking