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Instructional Support Coordinator

1 month ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Faculty of Math offers a wide variety of large multi-section first and second year courses, the administration of which is a non-trivial task. The Instructional Support Coordinator - MATH (ISC - M) acts as a central point of contact for the administrative duties of such courses while at the same time providing continuity from one term to the next. Administrative support includes: advice to instructors regarding course specific practice and university/faculty policies and procedures; managing graduate teaching assistants (TAs), undergraduate markers and co-op students; on-boarding sessional instructors; coordination of operational activities; and maintenance of course repositories and archives. ISC - M also takes an important role in teaching MATH courses.

**There are multiple qualified internals within the role.**

**Responsibilities**:
**Teaching**
- Develop their teaching skills and maintain currency with research into teaching and learning
- Teach up to three sections per year
- Prepare instructional material according to guidelines set out by curricular committees or the teaching team
- Assist with the creation of marking schemes and solution sets for assignments and tests
- Facilitate development of assessment material when called upon
- Provide feedback on changes to course materials based on prior offerings of the course and information from students

**Personnel Management**

The ISC - M will manage graduate teaching assistants (TAs), undergraduate markers and co-op students including, but not necessarily limited to the following activities:

- Provide day-to-day support and supervision of personnel
- Provide educational software and course specific training
- Evaluate the performance of TAs, undergraduate markers and co-op students
- Supervise and evaluate co-op work term reports
- Provide feedback on initial employee budgets
- Allocate employees for proctoring midterms and final examinations
- Manage interpersonal issues arising from the conduct of TAs, undergraduate markers and co-op students and involve other stakeholders as appropriate

**Technology and Online Pedagogy**
- Maintain familiarity with the various technologies commonly used in core and service teaching including, but not limited to,
- LEARN
- Odyssey
- Crowdmark
- Mobius
- iClickers
- Akindi
- Oversee setup, first level trouble shooting and access to training for all course personnel to any of the needed technologies
- Provide advice to the teaching team based on current scholarship in teaching and learning
Course Support: Instructors
- The ISC - M will provide support services to course instructors including, but not limited to, the following:

- Onboard new instructors
- Communicate course expectations based on prior offerings to the teaching team
- Maintain an archive of course material and provide suitable documents upon request
- Draft and post administrative documents such as course outlines, course timetables, and agenda of teaching team meetings
- Arrange for textbook orders, the posting of course notes or the posting of previously prepared digital assets as needed ensuring that related deadlines are met
- Maintain the course web site in the University’s designated learning management system (LMS)
- Document and report academic integrity violations
- Provide periodic updates about student progress (grades, feedback)
- Provide knowledge and interpretation of university/faculty policies and procedures

**Course Support: Students**
- Respond to student enquiries related to
- course administration,
- requests for exceptions,
- requests for regrading,
- midterm and final examination conflicts,
- the AccessAbility Office, and
- academic content beyond the skill of the TAs
- Direct students to the campus’ various support services including, but not limited to, advisors, counsellors, the police and WUSA
- Investigate complaints regarding the failure of learning technologies used in the course

**Course Support: Assessment**

The Instructor/Coordinator will manage assessment activities including, but not limited to, the following:

- Consult with the instructional team to decide the types of assessments to be used and who is to supply the required content for each assessment
- Ensure that the deadlines are met for the creation of the assessments
- Delegate the marking tasks of each assessment (in consultation with the instructional team)
- Distribute assignments to students and solution sets and marking schemes for assignments and exams to markers
- Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms
- Generate, maintain, and archive mark lists
- Compute final grades according to the course outline
- Assist in the grading of midterms and final examinations
- Oversee the grade appeal/revision process
- Submit final grades to Quest
- Post solution sets and grades as required
- Provide setup and support for assignment submission/marking syst