Associate Fraud, Seasonal

2 weeks ago

Montreal, Canada Bell Full time

Req Id: 417763


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.


Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.
 

Job posting details:

Job location: 671 de la Gauchetière, Montréal, (QC)
Job status: Temporary part-time / Summer Student
Position duration: May to August  2024

Name and description of the hiring department:

A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security – Anti-Fraud Center.


Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada's Security Policies. The Anti-Fraud Center detects, analyzes and investigates potential telecommunications fraud on all of the different Bell services and technologies offered. We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to take corrective actions to minimize fraud losses and protect company revenues.


Under the direction of the Manager – Fraud Control Compliance & Detection, the chosen candidate will be responsible for the detection, investigation, and treatment of fraud against Bell. As well, the candidate will be required to document all fraud cases to allow the company to track trending and compile evidence against potential fraudsters.


Job duties / accountabilities:

 

  • Detect, investigate and address potential fraud through a variety of internal and external applications; Recognize fraud trends
  • Handle unusual and complex situations such as identity theft, escalations, specific email requests, billing inconsistencies, and work with fraud partners in a professional manner
  • Communicate with victims, customers, and suspected fraudsters to determine the nature of fraudulent activity and resolve fraud cases to mitigate business losses
  • Provide feedback and coaching to internal and external partners; Assist in documenting new processes and possibly assist with training documentation
  • Document all fraud cases in case management and ticket management systems and databases to create an internal audit trail
  • Take the necessary corrective measures to reduce fraud-related losses while maintaining good relationships with internal and external clients
  • Participate in process improvement projects, including automation and simplification of procedures, and submit recommendations
Essential skills / competencies:
  • Knowledge of English and French are required: Proficiency in the language without any significant restrictions, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
  • MS Word intermediate
  • MS Excel intermediate
  • MS Outlook intermediate
  • Knowledge and ease of learning for different  tools
  • Experience in customer service 
  • Analytical, problem-solving and decision-making skills
  • Ability to document clearly and effectively
  • Ability to learn quickly from internal systems
  • Consistently demonstrate good judgment, honesty, integrity and discretion
  • Ability to work independently under minimal supervision or in collaboration with other team members
  • Ability to take on heavy workloads, work under pressure, multi-task, learn and apply knowledge acquired quickly
  • Behavior in line with the company's values and positive, professional attitude
Preferred Qualifications / competencies:
  • Experience in fraud detection or related domain
  • Fraudster phone interview or related experience in customer relation and complex problem resolution
  • Working knowledge of the following Bell applications: BCRIS, ARICS/CAPRICE, NM1, One Bill, CSG, SIMPLE and Remedy
  • Experience and knowledge of the wireline, wireless and Internet networks
  • Certification in fraud industry, an asset (i.e.: CTFS {Certified Telecommunications Fraud Specialist}, CFE {Certified Fraud Examiner}, etc.)
  • Knowledge of credit bureaus or credit analysis principles
  • Studies in a related field (criminology, security, fraud, etc.)
  • Knowledge of a 3rd language

 

Working conditions:

  • Flexibility to work various hours to meet business needs (Weekdays, evenings and weekends from 7:00 a.m. to midnight)
  • In case of business emergencies, the candidate may have to work exceptionally in different work hours

 

​#EmployeeReferralProgram


Adequate knowledge of French is required for positions in Quebec.

 

Additional Information:
Position Type: Union 
Job Status: Summer Student 
Job Location: Canada : Quebec : Montreal 
Work Arrangement: Remote
Application Deadline: 05/12/2024

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

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