Associate Computer Applications Support
3 weeks ago
Req Id: 417543
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.
The Corporate Security group is looking for a dynamic candidate to provide analytical support to the Anti-Fraud Center. This opening is an excellent opportunity for anyone interested in working in a challenging and high profile environment where they can play an important role to reduce fraud against Bell customers and assets.
The job requires an individual who is open to change, has strong business acumen and is results-oriented. As such, the candidate must be able to manage change while working efficiently in a collaborative environment.
Under the direction of the Sr Developer Data Engineering, the selected candidate will be responsible for delivering automation processes related to anti-fraud operations in collaboration with the engineering team. In addition, the candidate will monitor and support existing data analytical processes, complete tests on systems and applications and provide training to end users on the Anti-Fraud Center tools.
Job duties / Accountabilities- Design and develop business process documentation in agile manner that will be used as reference by developer teams for automation leveraging RPA and/or ETL technologies such as Automation Anywhere, Alteryx, Tableau and Python
- Communicate openly with developer teams on a daily basis, ensuring development work is completed with speed and accuracy
- Support developer teams in coding efforts by providing and auditing test cases
- Assist with quality assurance monitoring after process automation launch and/or following IT deployments impacting existing process automation
- Assess and identify impacts of IT/project deployments to existing process automation in timely manner prior to deployments, while updating business process documentation as required to meet changing business needs
- Perform deep dives into business processes in efforts to optimize operational efficiency and/or improve customer experience; present findings to management and then coordinate with cross functional teams to execute recommendations
- Develop best practices for process automation
- Track and communicate process automation status updates to team
- Evaluate and prioritize new data & automation request
- Identify new opportunities to apply automation and new fraud detection strategies
- Create and modify reports/queries based on internal customer requirements
- Develop and maintain reference documents for internal customers
- Work according to agile methodology to deliver value faster to internal customers while keeping in consideration the evolving requirements drives by the ever-changing field of fraud
- Build and maintain strong collaboration with the Fraud Operation teams answering user requests and application support
- Foster workplace culture of inclusivity, teamwork, and critical thinking
- Business analyst expertise
- Knowledge of database query language SQL, a test will be administrated
- Knowledge of different database technologies (such as Oracle, Microsoft SQL Server, SAS, Teradata, etc.)
- Experience with RPA technologies (such as Automation Anywhere, Blue Prism, UIPath, etc.), a test will be administrated
- Strong analytical competencies
- Intermediate level of MS office tools (Excel & Powerpoint)
- Ability to work autonomously, manage deadlines and ensure effective project follow-up
- Ability to build advanced report that meets business requirements
- Strong communication skills (spoken and written) conducive to addressing an audience of managers
- Competencies to build presentation and present to internal stakeholders
- Consistently exercise judgment, honesty, integrity and discretion
- Knowledge of English and French is required: As part of the job, this person will be required to produce documents in French & English
- Fraud detection expertise
- Telecommunication fields expertise
- Project management competencies (agile)
- Experience with Public Cloud technologies (Google GCP, AWS)
- Experience with Visualization tools (Tableau, Power BI, etc.)
- Experience with ETL/ELT tools (Alteryx, Tableau Prep, etc.)
- AI/ML concepts understanding
- SAS environment (Statistical Analysis System) experience
- JIRA expertise
- Confluence expertise
- SAP expertise
- Visio expertise
- Work schedule: Monday to Friday with a work period between 8:00 a.m and 5:00 p.m
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 05/13/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
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