Student Accessibility Case Manager

3 weeks ago

St Catharines, Canada Brock University Full time

This position is part of the

Administrative Professional (Employee Group)

One of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara, and ranked #3 as Canada’s Best Employers compiled by Forbes and Statista, Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise. We’re looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world. Ignite new possibilities for your career. Break through at Brock.

Post End Date:

Note to all candidates: This posting will close at 12:01 am on the date listed .

March 11,

A Day in the Life…

Reporting to the Manager, Student Accessibility Services, the incumbent provides support for students with disabilities. The Student Accessibility Case Manager will participate in assessment interviews alongside students, review medical documentation and develop accommodation plans. The incumbent will work with faculty and other departments, providing disability-related solution-focused education and advising.  

As the Student Accessibility Case Manager, you will:

  • Meet with individual students to review documentation, identify and assess student needs and set up services with SAS; 
  • In consultation with new/returning students, develop Accommodation Plans;
  • Liaise and advocate with faculty for appropriate accommodations for students;
  • Problem-solve academic/learning or emotional issues with students as needed; 
  • Facilitate appropriate referrals within the Brock community (i.e. Personal Counselling, Student Health Services, Faculty, Academic Advisor, etc.) and/or accompany students to access the information that they require;  
  • Maintain detailed file information/case notes of each student meeting in the student file and departmental data management system; 
  • Assess, assist and monitor students identified as students at risk; work with the Campus Assessment, Response & Education (CARE) team to support at-risk students;  
  • Develop and provide a range of services to students with disabilities that will assist students in developing life skills, self-advocacy, and academic skills and encourage student development; 
  • Offer transition support to students who are transitioning from high school or college to university; 
  • Assist students in obtaining required documentation by providing relevant information and referral letters/packages to appropriate professionals both on and off-campus 
  • Provide mediation and conflict resolution between students, faculty and staff in regard to appropriate accommodations, policy development and flexible options in response to disability-related needs/behaviours; 
  • Work as part of the team on initiatives to promote awareness and sensitivity to disability-related issues within the University community.

What you need to Succeed…

  • Completion of a Master’s level Degree in a related industry, such as Applied Disability Studies, Social Work, or Applied Psychology or 5 + years of relevant experience in a post-secondary environment;
  • A minimum of 2 years of progressive and related experience, working specifically with individuals with mental health disabilities, preferably in a post-secondary environment;
  • Knowledge and understanding of the functional impact of a disability, related concerns and the resulting impact on student’s academic and/or class, and/or social participation in a post-secondary educational environment;
  • Expertise in assisting students to problem-solve learning issues, deliver solution-focused support and recommend accommodations;
  • Demonstrated experience delivering disability-related counselling e.g., transition issues, course-specific concerns, employment issues; crisis intervention and case management services;
  • Ability to implement appropriate intervention for students e.g., self-advocacy skill development, time management training, etc.;
  • Strong understanding of Ministry of Training Colleges and Universities (MTCU) mandates for providing Student Accessibility Services as well as legislative requirements;
  • Effective communication skills and the ability to advocate for the needs of students with various stakeholders (including: faculty, professionals, and agencies)
  • The ability to provide input, establish goals and participate in service direction;
  • Creative, ability to develop innovative ways/strategies/programs to meet a diverse need for students with disabilities.

Salary and Benefit Information

  • Job Grade (L), Salary Scale ($62,-$,)*;
  • Target Hiring Range: $62,-$64,
  • This position includes full comprehensive benefits including tuition waiver.

*The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.  

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