Customer Service Representative

4 weeks ago

Montrealnord, Canada Cendrex Full time

_Customer Service Representative_

We are seeking a **Customer Service Representative** to join our team at Cendrex. Reporting to the Customer service Manager, this person will assist our customers with any inquiries or issues regarding our products.

**Your role within our team**:

- Enter required information into Cendrex's ERP system (Business Central).
- Prepare quotations for customers' special requests, following established work procedures.
- Enter customer orders into Cendrex's ERP system (Business Central).
- Receive and sort customer requests from the Zoho Desk ticket management system.
- Follow up rigorously on quotations and orders to ensure customer needs are met.
- Track deliveries, process returns, and respond to customer complaints promptly.
- Provide support to customers regarding products and services.
- Occasionally take over the "order entry clerk" position.

**The Cendrex edge**:

- Option to telecommute 2 days and be on-site 3 days;
- Profit-sharing plan after 3 months of service;
- Group insurance and group RRSP;
- Weekday schedule and social activities;
- Training program and personalized follow-up to promote progress, learning, and autonomy.

**Your DNA to be successful in the role**:

- High school diploma;
- Minimum of 1 year of customer service experience;
- Experience in the construction industry (an asset);
- Proficiency in both official languages, orally and in writing (English is the primary language used);
- Good command of Microsoft Office suite;
- Knowledge of an ERP system (an asset).

Cendrex provides you with access to a healthy and safe work environment, where you will feel comfortable and motivated to contribute.

Do you want to make a difference in an honest company, offering a healthy work environment?

**Job Types**: Temps plein, Permanent

**Benefits**:

- Assurance Maladie Complémentaire
- Assurance Vision
- REER Collectif
- Régimes de participation aux bénéfices
- Stationnement sur place
- Travail à domicile

Schedule:

- Du Lundi au Vendredi
- Quart de jour
- Repos la fin de semaine

Formation:

- École Secondaire (Souhaité)

Expérience:

- Service à la clientèle: 1 an (Obligatoire)

Langue:

- Anglais (Obligatoire)

Work Location: In person

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