Senior Client Service Representative

3 days ago


Montreal, Quebec, Canada RBC Full time

RBC is seeking a highly skilled Senior Client Service Representative to join their team in Montreal, Canada. As a key member of the organization, you will play a critical role in providing exceptional customer service and support to clients across Canada.

About the Role:

The successful candidate will have the opportunity to work with a dynamic team, utilizing their analytical skills to resolve complex client transactions and inquiries. This includes performing investigations, analyzing data, and communicating effectively with clients and internal stakeholders.

Key Responsibilities:

  • Client Support: Provide timely and accurate responses to client inquiries, resolving issues efficiently and professionally.
  • Transaction Processing: Process client transactions, including payroll setup, adjustments, and payments, ensuring accuracy and compliance with regulatory requirements.
  • Investigations: Conduct thorough investigations into client complaints and discrepancies, identifying root causes and implementing corrective actions.
  • Communication: Develop and maintain effective relationships with clients, sales teams, and other stakeholders through clear and concise communication.

Requirements:

  • Bilingualism: Fluency in both English and French is essential, as you will be working with clients and colleagues across Canada.
  • Investigative Experience: Proven experience in an investigative capacity, with the ability to analyze complex information and make informed decisions.
  • Customer Service: Excellent customer service skills, with the ability to communicate effectively with clients and internal stakeholders.
  • Technical Skills: Proficiency in relevant software applications, including bank platforms and tools.

What We Offer:

  • Total Rewards Program: A comprehensive program including bonuses, flexible benefits, competitive compensation, commissions, and stocks where applicable.
  • Leadership Development: Opportunities for coaching and managing, helping you grow and develop your career.
  • Culture: A dynamic, collaborative, and progressive work environment that values diversity and inclusion.

Salary Range: $65,000 - $85,000 per year, depending on experience.



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