Rooms Operations Manager

6 months ago


Waterloo, Canada EightSix Network Full time

Job Description

Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Waterloo, Erb Street West, Waterloo, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand's service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $53, to $67, annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, , the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call -- or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.



Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.

Requirements:

Work Permit

  • Waterloo, Canada Marriott International Full time

    **Job Number** 23213899 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area...


  • Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 23213899 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area...


  • Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 24059240 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day...

  • Rooms Supervisor

    6 months ago


    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G class driver's license required **Job Number** 24110110 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist...

  • Room Inspector

    7 months ago


    Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

    **Company description** By joining the Courtyard Marriott Waterloo St. Jacobs you will be also be joining the Palm-holdings Family. Our Core Values are: We are United. An extended family working together to strive for excellence and leverage individual strength for a united outcome. We celebrate individuality, diversity and our differences We are Bold We...


  • Waterloo, Canada Hampton Inn and Suites By Hilton WaterlooSt.Jacobs Full time

    Homewood Suites by Hilton is seeking a dynamic housekeeping room attendant to join our team. The incumbent is responsible for maintaining a clean and appealing guest room according to policy standards. Reports to the Housekeeping Supervisor and the General Manager. Works under general instructions to prioritize and complete assigned tasks. - Full-time...

  • Dining Room Supervisor

    6 months ago


    Waterloo, Canada Clair Hills Retirement Community Full time

    Responsibilities: - Oversee the daily operations of the dining room, ensuring smooth and efficient service - Train and supervise dining room staff, providing guidance and support as needed - Maintain a high level of customer service, ensuring guests have a positive dining experience - Assist with food preparation and cooking when necessary - Manage...

  • Dining Room Supervisor

    6 months ago


    Waterloo, Canada Sifton Properties Ltd. Full time

    Who We Are: As a **Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team...

  • Dining Room Server

    2 months ago


    Waterloo, Canada The Hygate on Lexington Full time

    **The Hygate on Lexington is a brand new retirement residence in Waterloo!** **We are looking for outgoing, positive and professional individuals who are interested in interacting with fascinating and wonderful residents, and being a part of “Team Hygate”.** As a Dining Room Server, you will be responsible for creating a fantastic dining experience for...

  • Mail Room Clerk

    1 month ago


    Waterloo, Canada Randstad Canada Full time

    Are you interested in working with a renowned insurance company? Do you have a strong interest in developing your professional experience?Are you ready for the next step in your career?Look no further as we have an amazing opportunity for you as the next Mail room Clerk for our client in the insurance field.This opportunity is more than just a job, it's a...


  • Waterloo, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Waterloo, Canada Keolis Canada Full time

    Reporting to the Director, Operations, of **Keolis Grand River**, The **Operations Support Manager** is accountable for providing leadership and performance of the Keolis Grand River operations during evenings and weekends. This role leads the Operations team who are responsible on a 24/7 basis for delivering a safe, reliable, and high-quality light rail...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Event and Operations Coordinator is responsible for effective planning and execution of all IQC events as well as the coordination for activities within the Communications and Strategic Initiatives (CSI) team. The incumbent assists in logistics and running of special projects and strategic initiatives. The incumbent assists...

  • Clinic Manager

    6 months ago


    Waterloo, Canada Massage Addict Waterloo Uptown Full time

    Job Summary: **Duties**: greet all clients promptly and courteously as they arrive at the clinic, checking them in and notifying the therapist if needed - respond to client’s inquiries providing knowledgeable and accurate information on a variety of topics including but not limited to membership, billing inquiries and scheduling - assist new clients to...


  • Waterloo, Canada Kido Holdings PTE Ltd Full time

    p>Kido is a place where innovation and imagination unite to create modern Early Years settings. p>We are international, operating in India, USA and the UK. In the UK, all our nurseries are Ofsted rated Good and Outstanding and are based in London and Windsor. We’re still growing with 1-2 new nurseries opening each year! At Kido, we blend the best practices...


  • Waterloo, Canada Kido Holdings PTE Ltd Full time

    p>Kido is a place where innovation and imagination unite to create modern Early Years settings. p>We are international, operating in India, USA and the UK. In the UK, all our nurseries are Ofsted rated Good and Outstanding and are based in London and Windsor. We’re still growing with 1-2 new nurseries opening each year! At Kido, we blend the best practices...

  • Assistant Manager

    6 months ago


    Waterloo, Canada Cineplex Full time

    Work location: GLX Waterloo City: Waterloo What you will do: Are you passionate about movies? Do you enjoy interacting with others? Are you looking for an opportunity for tremendous career growth? Join the Cineplex team and IMAGINE THE POSSIBILITIES. Land your starring role: The Cineplex team is very exciting, fun, interactive, and passionate about...


  • Waterloo, Canada Campus Dentist Waterloo Full time

    **Campus Dentist at University of Waterloo -**We are Growing and We Want You to Join Our Team! We is currently looking for an outgoing and enthusiastic **Dental Reception/Office Manager **to join our team on a full-time basis, and we will work with your schedule. **COVID-19 considerations**: Our Office is following all COVID 19 protocols. Our staff and...


  • Waterloo, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Operations Manager

    4 months ago


    Waterloo, Canada CCW Inc. Architectural Millwork Casework Full time

    Are you a driven individual with a passion for operations? We are currently hiring for an Operations Manager who demonstrates exceptional organizational capabilities, leadership skills, and the ability to spearhead process, drive continuous improvement initiatives, and set up our shop for success and growth. CCW Inc. is a North American industry leader for...