Clinic Manager

6 months ago

Waterloo, Canada Massage Addict Waterloo Uptown Full time

Job Summary:
**Duties**:
greet all clients promptly and courteously as they arrive at the clinic, checking them in and notifying the therapist

if needed
- respond to client’s inquiries providing knowledgeable and accurate information on a variety of topics including but

not limited to membership, billing inquiries and scheduling
- assist new clients to the clinic and walk-ins providing information pertaining to services offered, hours of

operation, payment options/option of direct billing, membership and all other relevant information
- provide new clients with required paperwork ensuring all signatures are obtained and important information is

noted, inputting into the clinic's software
- update client personal information as requested such as change of address, change in phone number and change

to or addition of benefits provider

process payment for treatments performed billing the client or direct bill client's insurance provider
- collect monies owing from clients after their treatment, processing cash, debit and credit transactions
- provide interpretation of insurance and billing statements as requested
- attend to the clinic's multi-line phone system, answering calls in a timely and friendly manner, responding to

inquiries and providing information as requested
- book appointments over the phone and in person according to the clinic's booking policy and procedures
- contact clients with reminder calls of their upcoming appointments, advising of any pertinent appointment specific

information such as payments or charges. Reschedule appointments as necessary
- process insurance payments as they arrive from insurance providers entering accurately into the software
- prepare bank deposits of insurance cheques and payments received
- ensure the reception area, waiting room, hallway, treatments rooms, washroom(s), staff room are clean and tidy

at all times
- pull and file client charts daily to ensure efficient operations and prepare for the following business day
- perform any tasks and duties as assigned from time to time by management in a timely and accurate manner
- assisting with recruitment and hiring of GSA’s and RMT’s
- creating GSA front desk work schedule, coordinating shift changes and scheduling conflicts
- reordering products and supplies when needed
- oversee membership conversions and PAD charges
- overseeing and tracking reimbursement from insurance companies
- assisting with RMT/Therapist onboarding process
- handing and de-escalation of client complaints and issues

**Experience**:

- Previous experience in a healthcare setting, preferably in a dental office, hospital, or medical office
- Knowledge of medical terminology and procedures
- Experience supervising staff and managing day-to-day operations
- Familiarity with Dentrix software is a plus
- Strong budgeting skills to manage clinic finances effectively

**Job Types**: Part-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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