Rooms Operations Manager

6 months ago

Waterloo, Canada Marriott International Full time

**Job Number** 23213899

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $50,000 to $66,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate

  • Rooms Operations Manager

    4 weeks ago

    Waterloo, Ontario, Canada Marriott International Full time

    Job SummaryThe Rooms Operations Manager is responsible for assisting in the management of the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role strives to continually improve guest and employee satisfaction while maximizing the financial performance of the...

  • Assistant Rooms Operations Manager

    5 months ago

    Waterloo, Canada Marriott International, Inc Full time

    **Job Number** 24059240 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day...

  • Rooms Operations Manager

    1 month ago

    Waterloo, Ontario, Canada EightSix Network Full time

    Job SummaryAs a Rooms Operations Manager, you will be responsible for assisting in the management of the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will strive to continually improve guest and employee satisfaction and maximize the financial performance of the department....

  • Rooms Operations Manager

    4 weeks ago

    Waterloo, Ontario, Canada Marriott International Full time

    Job SummaryThe Rooms Operations Manager is responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role involves leading a team of staff to achieve guest and employee satisfaction, while maximizing financial performance.Key ResponsibilitiesVerifies that...

  • Rooms Operations Manager

    5 months ago

    Waterloo, Canada EightSix Network Full time

    Job Description Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Waterloo, Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments...

  • Executive Rooms Operations Director

    1 week ago

    Waterloo, Ontario, Canada Marriott International Full time

    OverviewMarriott International is a leading hospitality company that offers unique experiences to its guests. Our commitment to excellence and customer satisfaction drives our business forward.Salary RangeThe estimated annual salary for this position is between $53,000 and $67,000.Job DescriptionLeading Room Operations TeamThe Executive Rooms Operations...

  • Room Operations Team Lead

    7 days ago

    Waterloo, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking an experienced Room Operations Manager to join our team at Marriott International. In this role, you will be responsible for managing the execution of all operations in the rooms area departments and ensuring seamless guest experiences.Key Responsibilities:Leading Room Operations Team: Verify that goals are being translated to the...

  • Rooms Supervisor

    5 months ago

    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G class driver's license required **Job Number** 24110110 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist...

  • Room Inspector

    6 months ago

    Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

    **Company description** By joining the Courtyard Marriott Waterloo St. Jacobs you will be also be joining the Palm-holdings Family. Our Core Values are: We are United. An extended family working together to strive for excellence and leverage individual strength for a united outcome. We celebrate individuality, diversity and our differences We are Bold We...

  • Housekeeping Room Attendant

    2 weeks ago

    Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time

    Room Attendant Job Description at Holiday Inn Express & Suites Waterloo/St. JacobsWe are seeking a detail-oriented and organized Room Attendant to join our housekeeping team. As a Room Attendant, you will be responsible for maintaining the cleanliness and comfort of our guest rooms. This is a great opportunity to work in a fast-paced environment and make a...

  • Room Attendant/housekeeping

    5 months ago

    Waterloo, Canada Hampton Inn and Suites By Hilton WaterlooSt.Jacobs Full time

    Homewood Suites by Hilton is seeking a dynamic housekeeping room attendant to join our team. The incumbent is responsible for maintaining a clean and appealing guest room according to policy standards. Reports to the Housekeeping Supervisor and the General Manager. Works under general instructions to prioritize and complete assigned tasks. - Full-time...

  • Residence Operations Manager

    1 week ago

    Waterloo, Ontario, Canada Wilfrid Laurier University Full time

    **About the Opportunity**We are seeking an experienced and detail-oriented Residence Operations Manager to join our team at Wilfrid Laurier University. As a key member of our residence staff, you will be responsible for ensuring the smooth operation of our residence facilities, providing exceptional customer service to our students, and managing the...

  • Dining Room Supervisor

    5 months ago

    Waterloo, Canada Clair Hills Retirement Community Full time

    Responsibilities: - Oversee the daily operations of the dining room, ensuring smooth and efficient service - Train and supervise dining room staff, providing guidance and support as needed - Maintain a high level of customer service, ensuring guests have a positive dining experience - Assist with food preparation and cooking when necessary - Manage...

  • Dining Room Supervisor

    5 months ago

    Waterloo, Canada Sifton Properties Ltd. Full time

    Who We Are: As a **Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team...

  • Dining Room Server

    4 weeks ago

    Waterloo, Ontario, Canada Sodexo Canada Ltd Full time

    Job Title: Dining Room ServerJob Summary:We are seeking a skilled Dining Room Server to join our team at Sodexo Canada Ltd. As a Dining Room Server, you will be responsible for providing exceptional customer service to our residents and guests.Key Responsibilities:Maintain a clean and safe dining environmentPrepare dining rooms and service areas before each...

  • Dining Room Server

    4 weeks ago

    Waterloo, Canada The Hygate on Lexington Full time

    **The Hygate on Lexington is a brand new retirement residence in Waterloo!** **We are looking for outgoing, positive and professional individuals who are interested in interacting with fascinating and wonderful residents, and being a part of “Team Hygate”.** As a Dining Room Server, you will be responsible for creating a fantastic dining experience for...

  • Housekeeping Room Attendant

    2 weeks ago

    Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time

    About the RoleWe are seeking a dedicated and detail-oriented Housekeeping Room Attendant to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs.Key Responsibilities:Cleaning and Maintenance: Maintain the cleanliness and organization of guest rooms, including making beds, changing sheets, and restocking linens and amenities.Guest Services:...

  • Mail Room Clerk

    4 days ago

    Waterloo, Canada Randstad Canada Full time

    Are you interested in working with a renowned insurance company? Do you have a strong interest in developing your professional experience?Are you ready for the next step in your career?Look no further as we have an amazing opportunity for you as the next Mail room Clerk for our client in the insurance field.This opportunity is more than just a job, it's a...

  • Food Service Operations Manager

    2 weeks ago

    Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time

    At Holiday Inn Express & Suites Waterloo/St. Jacobs, we are seeking a skilled Food Service Operations Manager to oversee the day-to-day operations of our dining room. This role is responsible for ensuring that food and service meet quality control standards while managing a team of food service staff.The ideal candidate will have 1-2 years of experience in a...

  • Multi Unit Operations Manager

    5 months ago

    Waterloo, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...