Front of House Support

2 months ago

Sun Peaks, Canada Sun Peaks Grand Hotel & Conference Centre Full time

Join our team at one of our exciting food & beverage outlets, where you can spend your days skiing or snowboarding on our three stunning mountains. Morrisey's Pub, a beloved local and guest favourite, offers a warm atmosphere, delectable comfort food, and delightful cocktails. We're currently seeking exceptional individuals to join us for the winter season. As Front of House Support, you'll play a key role in ensuring our guests have a memorable dining experience. This position offers vital training, enriching your overall professional journey and providing opportunities for growth within the Tourism/Hospitality industry. We want you here if you're passionate about food, beverages, sports, and music and take pride in delivering outstanding hospitality. Dedication to technical service, attention to detail, and a sense of urgency are essential qualities we value. An outgoing and engaging personality will be a great asset in this role. If this sounds like your ideal work environment, don't hesitate to apply today. Work, live, and play where you truly belong, surrounded by the thrill of winter adventures.

Compensation Information:

$18.75 per hour

Physical Requirement:

Light, work activities involve handling loads of 5 kg but less than 10 kg, predominately in an indoor setting.

Accountabilities:

Assist the restaurant team by running food and drinks to tables, bussing and resetting tables, and helping to greet and seat guests as required In the role of host, be the face of the restaurant - greeting and seating guests and using TouchBistro reservation software to keep the restaurant floor plans up to date Run food to tables according to seat position and announce dishes to guests Bus tables as necessary and provide support to the serving team Answer the telephone professionally to respond to guest enquiries, take food orders either for collection or delivery in-house, and make table reservations Be responsible for the In-Room-Dining service when scheduled, ensuring food and drink are delivered to guest rooms, guests are billed, and quality checked in due time Deliver exceptional guest experience by following the standards of service Anticipate guest needs Use the POS system to send guest orders to the kitchen and bar and bill guests Contribute to the maintenance of a clean, tidy, and well-presented restaurant on a shift-by-shift basis Prompt and accurate cashing out at the end of service Ensures operational Health and Safety regulations are permanently adhered to Assist the restaurant team by running food and drinks to tables, bussing and resetting tables, and helping to greet and seat guests as required Acts as an ambassador for Sun Peaks Resort & Sun Peaks Grand Hotel Willing to assist other F&B operations within the hotel and perform any other duties as necessary

Ideal Candidate:

Restaurant experience preferred Passionate about mountain life and all activities that come with it Knowledge of table reservation software (OpenTable/TouchBistro) Serving it Right Certification Micros Simphony POS System experience Excellent food and wine knowledge Ability to work as a team and demonstrate initiative Strong attention to detail Excellent organization and time management skills with the ability to multi-task Dedicated to working within a dynamic team that focuses on collaboration and guest experience Must be available to work various shifts, including availability on weekends

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you’ll get to enjoy:

Winter/Summer Season Lift, Trail and Golf passes (varies by position) Access to our Employee and Family Assistance Program Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels

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