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Order Desk Specialist

3 months ago


St Thomas, Canada Cornerstone Building Brands Full time

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Company description

Who We Are  

Since 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today’s standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not only beautiful, but offer exceptional value. We are committed to best-in-class manufacturing technology and ensure all our products consistently exceed industry standards. This is supported by a network of dealers with a reputation for providing quality workmanship and attentive customer service. For 36 years, North Star has been manufacturing quality windows and doors, delivering great service and providing exceptional value. 

North Star Windows & Doors is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At North Star Windows & Doors, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader. 

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team  

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader. 

What You Can Expect from our Company  

You will be Part of a Winning Team  You Can Capitalize on Your Opportunities and Make an Impact  You Will Be Well Rewarded for Your Contributions to our Success  You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service  Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings  Additional performance-based compensation depending on your role  Resources and support to help you manage your personal wellness 

What the Company Expects of our Team  

Bring yourself fully to work each day  Playing your role on the team so together we Win as One  Welcoming and Driving Change to support our continued evolution  Help drive the success of our Canadian Business through living our universal core values  Making an Impact to ensure our continued success 

Job description

Reporting to the Order Desk Team Leader, the purpose of this position is to represent North star in a positive and professional manner while interacting with customers regarding window and patio door orders. 

Daily processing of incoming manual orders in a timely manner Processing and verifying orders submitted through quoting software Verifying all details and specifications of each order to ensure accuracy Contact customers with any order discrepancies for clarification Process order change and rush request from Dealers and Sales team. Answering phones and reply to customer emails Support customers with order inquiries Coordinate resolutions for customer concerns and issues. Escalate to sales team and managers when needed. Carry out administrative functions as directed by Manager Participate in special projects and perform other related duties as requested Continuous improvement in order management. Instill questions and review processes/practices and make recommendations accordingly. Cross training and backing up other departments may be required

Qualifications

Completion of post-secondary education an asset Relevant experience in similar position Window and door experience/knowledge is an asset Docuware experience is an asset Highly organized and detail oriented  Ability to work independently and in a team environment Highly motivated, results focused and acts with high sense of urgency Excellent time management skills Sound judgment and problem-solving skills Proven attendance record