Customer Service/order Desk Representative

3 months ago

St Thomas, Canada North Star Windows & Doors Full time

**Job description**

Since 1985 North Star has been an industry leader in manufacturing attractive and energy-efficient vinyl windows and patio doors. Whether building a new home or upgrading to today’s standards, North Star has an extensive range of quality, energy-efficient and full-featured windows that are not only beautiful, but offer exceptional value. We are committed to best-in-class manufacturing technology and ensure all our products consistently exceed industry standards. This is supported by a network of dealers with a reputation for providing quality workmanship and attentive customer service. For 36 years, North Star has been manufacturing quality windows and doors, delivering great service and providing exceptional value.

North Star Windows & Doors is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Additional performance-based compensation depending on your role
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**What the Company Expects of our Team**
- Bring yourself fully to work each day
- Playing your role on the team so together we Win as One
- Welcoming and Driving Change to support our continued evolution
- Help drive the success of our Canadian Business through living our universal core values
- Making an Impact to ensure our continued success

North Star Windows is seeking a highly motivated individual with strong Customer Service skills to join our dynamic Team.

**Purpose**:
We are looking for a versatile and self-motivated individual with superb organization and paramount attention to detail, strong math skills and outstanding people and communication skills.

Reporting to the Order Desk Team Leader, the purpose of this position is to represent North star in a positive and professional manner while interacting with customers regarding window and patio door orders.

If you enjoy taking decisive action, learning every day, working in a fast-paced environment, and interacting daily with several areas within the organization, **this role is for you**

**Key responsibilities and accountabilities**:

- Daily processing of incoming manual orders in a timely manner
- Processing and verifying orders submitted through quoting software
- Verifying all details and specifications of each order to ensure accuracy
- Contact customers with any order discrepancies for clarification
- Process order change and rush request from Dealers and Sales team.
- Support customers with order inquiries
- Coordinate resolutions for customer concerns and issues. Escalate to sales team and managers when needed.
- Carry out administrative functions as directed by Manager
- Participate in special projects and perform other related duties as requested
- Continuous improvement in order management. Instill questions and review processes/practices and make recommendations accordingly.
- Cross training and backing up other departments may be required

**Skills and Experience**:

- Completion of post-secondary education an asset
- Relevant experience in similar position
- Window and door experience/knowledge is an asset
- Docuware experience is an asset
- Highly organized and detail oriented
- Ability to work independently and in a team environment
- Highly motivated, results focused and acts with high sense of urgency
- Excellent time management skills
- Sound judgment and problem-solving skills
- Proven attendance record

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental ca

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