Customer Care Representative

6 months ago


Vaughan, Canada Precise Parklink Full time

Company Description:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

Job Summary:

Reporting to the Site Manager, the customer care associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Location: Vaughan, Ontario

Employment: Full-time (Monday-Friday)

Compensation: Hourly

Job Responsibilities and Duties:

Interact and assist customers via intercom or telephone.

Identify emergency and non-emergency situations on site.

Remotely access Parking control system to troubleshoot and provide level-1 customer support.

Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as assigned

Attributes:

Demonstrated ability to solve complex problems

Excellent technical communication skills: ability to explain complex solutions and processes clearly to others

Collaborative and demonstrates strong interpersonal skills

Self-managed while accurately following instructions

Ability to multitask effectively and stay positive and professional under a high-pressure, fast-paced environment.

Qualifications:

Strong computer skills, must have experience with Windows; Microsoft Office Outlook, Excel, Word,

Ability to learn new software /applications.

Must have excellent communication skills

Fluent in English

Excellent customer service skills.

Ability to operate independently as well as in a team.



  • Vaughan, Canada CAD Customer Service Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...


  • Vaughan, Ontario, Canada CAD Customer Service Full time

    About the RoleThe Customer Care Representative, Bilingual, serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within CAD Customer Service. The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general inquiries with a focus...


  • Vaughan, Ontario, Canada CAD Customer Service Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Terumo Medical Canada, Inc. (TMCI). As the first point of contact for customers, you will play a vital role in providing exceptional service and support.About the RoleThe successful candidate will be responsible for managing customer inquiries, processing orders,...


  • Vaughan, Canada Jonluca Neal Full time

    We are hiring a** Customer Care Representative** to work from our head office in Vaughan, Ontario** Monday-Friday permanent full-time in-office position. **The Customer Care Representative is a valuable team member of our **Inside Sales Department**. Reporting to the Sales Operation Manager, this role focuses on responding to customer requests, processing...


  • Vaughan, Ontario, Canada CAD Customer Service Full time

    About Terumo Medical CorporationTerumo Medical Corporation is a leading global medical device manufacturer that provides high-quality products and services to the healthcare industry. We are committed to delivering exceptional customer experiences and driving innovation in medical technology.Job Description: Medical Device Customer Service RepresentativeThe...


  • Vaughan, Canada Staples Full time

    **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian distributor on the North...


  • Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...


  • Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...


  • Vaughan, Canada Marathon Watch Company Full time

    _**Title: Customer Service Representative**_ - **Reports To**:_ _Manager_ - **Location**:_ _Head Office_ **Position Summary**: The Customer Service Representative is responsible for managing watch/ clock inquiries and repairs. This individual should be a problem solver and has strong attention to detail. This person is also customer focused and has...


  • Vaughan, Canada Triumph Tool Ltd. Full time

    **Triumph Tool Ltd. **is one of Canada's leading distributors of high quality metal cutting tools and related niche products, servicing Southern Ontario's precision machining industry since 1979. We are a proud family owned and operated company that strives to bring excellent service and value to our customers. We currently serve the market by way of our...


  • Vaughan, Canada Dynamic Tire Inc. Full time

    **Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)** Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of...


  • Vaughan, Canada Jonluca Enterprises Inc. Full time

    **General Information** The Customer Service Representative is a valuable team member of our Inside Sales Department. Reporting to the Sales Operation Manager, this role focuses on processing sales orders, providing excellent customer service to clients and vendors, and strives to meet and exceed sales targets. **Job Duties & Responsibilities** - Meet and...


  • Vaughan, Canada Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go...


  • Vaughan, Ontario, Canada Precise Parklink Full time

    Precise ParkLink Job Description:Job Title: Customer Service RepresentativeJob Summary:As a Customer Service Representative at Precise ParkLink, you will be responsible for providing exceptional customer care to our clients. This includes answering inquiries, assisting with payments, and resolving customer issues in a timely and professional manner.Key...


  • Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months. This position is 100% in-office. Working Hours: 7:00am to 5:00pm Monday, Tuesday,...


  • Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. **_ Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months._** **_ This position is 100% in-office._** **_Hours: 8:30am - 4:30pm with rotational...


  • Vaughan, Canada Ipc Canada Photo Services Full time

    IPC Canada Photo Services is Canada’s largest high-volume family photography business with one head-office in Concord, ON. Our work is mainly with multi-denomination churches with our staff representing us in most provinces across Canada. **Qualifications** Secondary School (preferred) No experience necessary - on-site job training **Duties...


  • Vaughan, Canada Servall Canada Inc. Full time

    **Job Overview**: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. - Communicate directly with the...


  • Vaughan, Canada Vertical Staffing Resources Full time

    **Customer Service Representative - Permanent** **What You Will Be Doing, as an Customer Service Representative**: - Order Entry and Order Checking of Purchase Orders - Provide a positive customer service experience and foster relationships with customers - Develop quotations based on customer input. - Collaborate with production on rush requests and RMA...


  • Vaughan, Ontario, Canada Precise Parklink Full time

    Job Summary:As a Customer Service Representative at Precise ParkLink, you will be responsible for providing day-to-day customer care needs, which include answering inquiries, assisting with payments, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.Responsibilities:Interact...