Service Desk Technician

4 weeks ago

Winnipeg, Canada price Full time

Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com) is a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg office and manufacturing facility. If you thrive on new challenges, pushing yourself to new heights and working in a team-driven environment, you should consider the following opportunity.

What We Offer:

Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services. Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being. Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).EQ Care® - You and your family will have free access to speak with a doctor by phone or app from wherever you. Pocketpills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home. Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s. 

Service Desk Technician

You are someone who “gets” IT. You’re frequently called on by friends and family to solve their technology problems. You enjoy working with technology and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You’ve always been able to explain complex technology to other people.

You are a problem solver. You are not afraid to work on a project you’ve never done before. You know that Google is your best friend.

This is a hands-on position. Reporting to the Manager – IT Client Experience, you’ll interact with our user communities regularly. You’ll support a variety of technologies and respond to a wide range of support issues. The job can be stressful at times, but you know how to manage user’s expectations.

You recognize that filling out tickets and documenting activities are a fact of life. No one likes doing them, but they need to be done well.

The successful candidate's responsibilities will include: 

Provide first and secondary-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environmentSetup and maintain new computers, laptops, and mobile devices including all required hardware and softwareSupport Microsoft office suite of products, and a variety of specialized applicationsProvide help desk support for users for all hardware and software issues and requestsEffectively communicate electronically and in person with computer users experiencing difficultiesWork individually and in a team on IT projects, such as hardware or software upgradesComfortable in using a ticketing system to log all support calls and requestsTravel between proximity locations as requiredCollaborate with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problemsAssist in the purchase of PC's and PC componentsIdentify, scan and clean infected desktop/laptop systemsDocument solutions to problems and recommend fundamental changes to system configurations to prevent recurrencesProvide feedback on problematic trends and patterns in technical support to leadership

The ideal candidate for this position will have: 

5+ years of Desktop support experience in a large-scale distributed environment.Fundamental knowledge of Windows (10/11), Active Directory, Microsoft Office, Azure, network protocols and telephonyExperience in understanding and supporting in-house proprietary applicationsExperience with supporting IP and cloud-based phone systemsGeneral experience with Citrix, iOS, AndroidExperience with configuring and troubleshooting MS Exchange email for MS Outlook, iOS and AndroidThe ability to work in a fast paced, high volume, changing environmentDemonstrated systematic, analytical approach to problem solvingExperience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, printers, and peripheralsExperience in a help desk environmentExperience with manufacturing environments will be considered an assetExperience with Intune, Power Apps and PowerShell will be considered an assetExperience in building automation workflows in no code/low code environments such as Atlassian Jira to enhance operational efficiency will be considered an asset.Excellent customer service skillsGood verbal and written communication skillsSelf-motivation and a team player attitude

Should this excellent opportunity interest you, please submit your resume, including salary expectations. 

Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at HR@priceindustries.com.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

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