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IT Media Support

4 months ago

Winnipeg, Canada Grant Memorial Church Full time

**Linden Christian School Job Posting - IT Media Support and Help Desk Technician (Full**
**Time School Year)**

Technician.

The IT Media Support and Help Desk Technician, provides support to the IT Department and AV events,
provides Help Desk support by responding to technical support requests from faculty and staff and
assists with other tech needs of the school.

Preferred experience with audio visual equipment, Google Administration, Help Desk ticketing systems,
computer workstations, chromebooks, on-premise and cloud network, printers and other devices;, and
VOIP systems.

This position will suit an individual who enjoys serving others, providing creative solutions, is highly
organized, likes to plan ahead but can adapt to last minute changes, has a positive attitude, and wants to
learn and grow in an environment where serving God together is rewarding and meaningful.- give evidence of a strong commitment to Christian faith in belief and practice, and be in

agreement with LCS’ Mission, Vision and Core Value statements;
- be willing to sign and adhere to the LCS Statement of Faith and demonstrate confidentiality

relating to all school issues.

statement of faith/faith story and a minimum of three references (including one from a pastor) to the

Please note only those applicants selected for an interview will be contacted.

This position will begin in late August 2024; ability to attend training in June 2024 would be an asset.

**Deadline: May 24, 2024**

**JOB DESCRIPTION**
May 2024

**JOB TITLE: IT Media Support and Help Desk Technician**
**DEPARTMENT: Information Technology**
**REPORTS TO: IT Manager**
**STATUS: Full Time**

**JOB SUMMARY**:The Media Support & Help Desk Technician is to provide AV support for events, assist with
responding to Tech Ticket requests from faculty and staff, and assist with other tech needs of the school.
Some flexibility for evening events will be required.

**Key Responsibilities**:

- Audio / Visual
- Support projection, lighting and sound for weekly/monthly events within the organization,
- including evening and weekend events as scheduled.- Organize and prepare provided presentations for events.
- Contribute to the organization’s AV process.
- Work with the IT Manager to ensure the AV processes are followed by staff.
- Perform setup and cleanup of equipment before and after events.
- Keep inventory of equipment and prepare plans for replacement equipment.
- Provide input into future AV projects.
- Work with AV personnel adjacent to the organization (Grant Memorial) to ensure smooth
- operation.- Diagnose non-operational AV equipment and perform repairs.
- Help Desk
- Provide ongoing, in person and remote support to end users related to IT technical support;
- Track, enter and coordinate calls and requests in the Help Desk ticketing system;
- Install, maintain, provide training and end-user technical support/troubleshooting of hardware
- and software including:
- Computer workstations, Chromebooks, printers, projectors, speakers and other
- devices;- User account update and changes for end-users;
- Telecommunication systems including VOIP telephone systems, etc.
- Contributing to documentation related to technical items in the environment.
- Investigation of IT infrastructure issues related to networking and servers.

**Academic/Educational Requirements**:

- Completion of post-secondary education.
- Training and/or experience in a computerized environment-is preferred.
- IT Certifications such as CompTIA A+, Network+, CCNA are preferred

**Required Skills/Experience**:

- Ability to work effectively as a team member;
- Familiarity and confidence with technical equipment;
- Ability to work independently and highly self initiating;
- Understanding of an educational environment related to priorities and scheduling.
- Ability to interact effectively and positively with administration, staff, students and the public
- and outside agencies;- High degree of initiative, organizational, prioritizing and time management skills;
- Ability to meet multiple demands and deadlines with many interruptions;
- Excellent attention to detail and accuracy and follow up;
- Effective interpersonal and communication skills;
- Good understanding of the role of and maintaining confidentiality and privacy issues;
- Ability to deal with difficult and sensitive situations with tact and diplomacy;
- Ability to effectively adapt to changing situations or increased responsibilities within the
- workplace;- The desire and ability to engage in continuing education and professional development.

**Other requirements**
- Willingness to sign and adhere to LCS Statement of Faith and Lifestyle Commitment;
- Enthusiastic support of the vision, mission and values of Linden Christian School;
- Participation in corporate and individual prayer, school chapels and worship services, along

with a deep understanding of the commitment to serve in a Christian environment;
**DISCLAIMER**:
The above statements