Manager, Face to Face Acquisition

4 weeks ago

Toronto, Canada President's Choice Financial Full time

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Reporting to the Sr Manager, Strategic Partnerships & Sales Enablement, the Manager, Face to Face Acquisition this role will be instrumental in developing channel based, acquisition strategies to support the growth of the President’s Choice Financial credit card and deposit products. The successful candidate will build and maintain strong relationships with product, risk, and enterprise partners to unlock new opportunities for growth. The successful candidate will possess strategic and analytical acumen as well as strong communication skills to be able to work with internal and external stakeholders to design and build strategies

What you'll do

Develop a comprehensive in-store sales network strategy for all products, focusing on driving growth and operational efficiency. Regularly monitor performance against service levels, utilizing analytics to identify areas for improvement. Collaborate with key stakeholders to implement proactive tactics. Gain a deep understanding of sales channel nuances, performance metrics, and potential opportunities. Develop customer targeting strategies that incorporate relevant offer elements. Collaborate closely with the early month on-boarding team to ensure appropriate activities are in place for face-to-face acquired customers. Partner with relevant teams to create effective forecasting and reporting tools across sales channels and programs. Gain a thorough understanding of the business strategy and objectives of the credit card and deposit portfolios, along with key profit & loss drivers. Cultivate cross-enter partnerships to increase in-store acquisition opportunities. Identify innovative ways to integrate PCF into store planning processes. Drive efficiency in customer acquisition by lowering acquisition costs through strategic initiatives and optimizations. Enhance the acquisition experience for customers by continuously recommending improvement Work closely with the Sales Operations team to ensure that operational risk and compliance metrics are incorporated into strategies aimed at driving quality acquisition

What you bring

Bachelor’s Degree in Business or Finance or equivalent work experience; 3-5+ years of professional experience, strong preference to candidates within the banking, payments, credit cards, or financial services business. Strong quantitative, analytical and conceptual problem-solving skills combined with outstanding business acumen. Results oriented. Demonstrated ability to be part of multiple projects/initiatives of varying size and complexity, while prioritizing and balancing multiple tasks within a fast-paced work environment. Exceptional verbal and written communication skills with creative ability to conceptualize and articulate new approaches and solutions. Strong interpersonal skills, ability work cross functionally within the organization and to build relationships internally and externally. Experience in development, implementation, and performance attribution of customer centric strategy & tactics.

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