Acquisition Manager

7 days ago

Toronto, Ontario, Canada President's Choice Financial Full time

About the Role

The Manager, Face to Face Acquisition will play a pivotal role in driving the growth of President's Choice Financial credit card and deposit products through the development of channel-based acquisition strategies.

Key Responsibilities

  • Develop a comprehensive in-store sales network strategy to drive growth and operational efficiency.
  • Regularly monitor performance against service levels, utilizing analytics to identify areas for improvement and collaborate with key stakeholders to implement proactive tactics.
  • Gain a deep understanding of sales channel nuances, performance metrics, and potential opportunities to develop customer targeting strategies that incorporate relevant offer elements.
  • Collaborate closely with the early month on-boarding team to ensure appropriate activities are in place for face-to-face acquired customers.
  • Partner with relevant teams to create effective forecasting and reporting tools across sales channels and programs.
  • Gain a thorough understanding of the business strategy and objectives of the credit card and deposit portfolios, along with key profit & loss drivers.
  • Cultivate cross-enter partnerships to increase in-store acquisition opportunities and identify innovative ways to integrate PCF into store planning processes.
  • Drive efficiency in customer acquisition by lowering acquisition costs through strategic initiatives and optimizations.
  • Enhance the acquisition experience for customers by continuously recommending improvements.
  • Work closely with the Sales Operations team to ensure that operational risk and compliance metrics are incorporated into strategies aimed at driving quality acquisition.

Requirements

  • Bachelor's Degree in Business or Finance or equivalent work experience.
  • 3-5+ years of professional experience, strong preference to candidates within the banking, payments, credit cards, or financial services business.
  • Strong quantitative, analytical and conceptual problem-solving skills combined with outstanding business acumen.
  • Results-oriented with demonstrated ability to be part of multiple projects/initiatives of varying size and complexity, while prioritizing and balancing multiple tasks within a fast-paced work environment.
  • Exceptional verbal and written communication skills with creative ability to conceptualize and articulate new approaches and solutions.
  • Strong interpersonal skills, ability to work cross-functionally within the organization and to build relationships internally and externally.
  • Experience in development, implementation, and performance attribution of customer-centric strategy & tactics.

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