Community Manager

3 weeks ago

Toronto, Canada Baycrest Full time
Responsibilities include but are not limited to:Responsibilities include but are not limited to:

Community Management:

Act as the Community Champion, representing the community online or at events and advocating its benefits. Actively monitor and engage with community members across platforms, providing exceptional and prompt customer support for inquiries and concerns. Assist with the planning and organizing of various community events, including logistics and execution. Liaise with partners, service providers, facilitators, and community members. Support overall community operations and logistics. Monitor and report on community KPIs for strategic decision-making and to enhance overall community engagement.

Content Strategy:

Collaborate closely with Marketing and Product Managers to align community and marketing strategies. Develop and implement a comprehensive community engagement and content marketing strategy to drive growth in membership, engagement and brand awareness. Research audience trends, topics, and industry insights to inform content development. Create, schedule, and monitor daily digital content (including newsletters), providing insights into success metrics and report findings to management. Work closely with programs and marketing teams to develop engaging content supporting community initiatives. Moderate and leverage community-driven content and spotlight user-driven stories for wider visibility. Source and create resources to creatively enhance the knowledge of community members. Delivery and coordination of digital products as needed, e.g., event promotions, recruitment materials, web assets.

Platform Operations:

Collaborate with external partners, developers, and designers to translate user needs into product features, accessible design, and an engaging user experience. Participate in reviewing and improving operations processes for future events. Establish an onboarding process for new members, ensuring their optimal experience and retention.

Qualifications include but are not limited to:

3+ years of experience within customer success, operations, event management, and/or marketing Post-secondary education in related field is an asset. Passion for digital and social platforms with demonstrable content creation skills Experience of creating a community strategy from the ground up Excellent written and oral skills with ability to communicate at all levels. Ability to work collaboratively and cross-functionally with many teams, and collaborate with professionals from diverse backgrounds Expertise in creating a highly empathetic customer experience Organized and efficient, nothing falls through the cracks Ability to learn quickly and work proficiently across multiple platforms (Microsoft Office, Google Analytics, Mailchimp, Salesforce, etc.) Great organizational skills, detail-oriented, committed to quality and able to manage workload under pressure. Ability to exercise flexibility, initiative, good judgment, and discretion  Great perseverance and an iron-clad work ethic. You roll up your sleeves to do whatever needs to be done

Additional Benefits:

Competitive Salary and Vacation Opportunity to enroll in the Dental and Extended Healthcare Benefit Plan Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP) Access to 24/7 Employee Assistance Program

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