Supervisor, Retail Lending Operations

3 months ago

Surrey, Canada Coast Capital Full time

Location(s):  Vancouver - Lower Mainland

Job Type:  Full Time 

myWork Options:  In-person, Hybrid

Starting Salary Range: $63,300 to $75,900

Background Screening Requirement:  

Enhanced Criminal Record Check Credit Check Identity Verification  Employment Verification References

What’s the job?
The incumbent is responsible for the day-to-day coordination and management of the Lending Operations department and other related duties. He/she oversees the activities of the senior administrators, lending administrators, and administrative assistants. Coordinates related duties to ensure high levels of productivity, quality, and morale within the unit. The Supervisor is responsible for interviewing prospective department staff and making decisions for hiring, promoting, disciplining and dismissing employees. The individual is responsible for developing processes and implementing and supporting corporate objectives. As well as provide subject matter expertise in corporate and departmental projects as they relate to all department areas. The incumbent is responsible for inter-departmental liaison to ensure efficient and successful implementation of administrative processes and project assignments. The Supervisor works with outside service providers such as law firms, appraisal companies, CRM, CRI and HPO to ensure high service levels and coordinates and implements projects relating to the vendors. He/she must ensure appropriate security requirements are adhered to, assess risk to CCS concerning the loan file asset and oversee the safekeeping and control of all retail loan files. This position is a key resource for providing high-level knowledge in all administrative functions to all delivery channels, including branches, retail credit, credit recovery, credit risk review, and other stakeholders.

What you’ll get to do:

Change Management

Keep abreast of lending policy/procedures and technology changes, supporting others in the transition. Respond positively to changes, challenges and new opportunities. Assess, develop and implement new procedures in response to change, providing training and support within Lending Operations and to staff at all levels. Actively identify areas that may be improved and present ideas. Act as a subject matter expert for developing new procedures and projects.

Leadership

Provide a working environment that ensures high productivity and morale within the department. Provide coaching, training, career counselling and guidance for direct and indirect reports. Responsible for performance evaluations, salary adjustments, and making decisions for hiring, promotions, disciplinary measures, and terminations. Effectively apply and administer employee policies and performance criteria for staff. Develop constructive working relationships and partnerships with other business unit management and support staff.

Operations

In the absence of the Manager, Lending Operations assumes all department responsibilities, acting as a direct resource for all staff. Required to have expert knowledge of lending products and all department responsibilities, including but not limited to reconciliations, specialized products, staff accounts, commission sales payments and Letters of Credit Efficiently manage the day-to-day operations of the Lending Operations Department, including providing guidance on compliance with lending policies/documentation requirements and providing technical and procedural expertise. Recognize and develop opportunities to improve department/corporate procedures and efficiencies.

Project Coordination

Support corporate and department initiatives by coordinating the smooth implementation of various programs/projects within Lending Operations. Research and analyze data, develop requirements, determine processes, perform quality assurance, and prioritize tasks to meet tight deadlines. Act as an in-depth resource, effectively coordinating and communicating with other business partners and outside service providers. Follow through with all assigned project work, ensuring all requirements are met.

Risk Management

Responsible for the management and safekeeping of all retail loan file information, documenting and controlling the location of each file. Manages the review/verification process, including ensuring documentation adheres to lending policy, registered securities, and CCS is not at risk when funds are advanced. Underwriting is verified for the quality of information. CCS documentation is reviewed for accuracy and required signatures. Missing information and documentation are reported and followed to resolution. Routinely handle complex documentation and verification issues/inquiries and communicate with all levels within CCS to resolve them. Develop and manage the calculation and verification of commission sales payments, including external brokers and CCS mobile lending staff. Work with stakeholders to develop processes and ensure CCS is protected from risk.

Who are we looking for?

Minimum 7 – 9 Years of Job-Related Experience. The incumbent must be conversant with CCS lending products, services, policies and procedures. Required to effectively communicate knowledge as it applies to administration, process and role as a resource within the department and corporately. Must possess strong problem-solving skills in the areas of lending and administration. The individual must have the necessary skill sets to make immediate decisions concerning the business unit. The ability to research, assess and present information for evaluation is required. High School Diploma plus completion of a Diploma Program (two years of formal education or equivalent). Expert knowledge of Coast Capital lending products, services, policies, and procedures. Good knowledge of banking and loan application systems Strong organizational and management skills, ability to prioritize simultaneously Good written and oral communication skills Ability to think logically, interpret information, problem solve and make sound decisions

Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership. Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle. Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year. An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards. We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.  Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

  • Supervisor, Retail Lending Operations

    3 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Supervisor, Retail Lending Operations

    7 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Administrator, Retail Lending Operations

    6 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Administrator, Retail Lending Operations

    1 month ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Administrator, Retail Lending Operations

    22 hours ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Administrator, Commercial Lending Operations

    4 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Operations Supervisor for Retail Store

    2 weeks ago

    Surrey, British Columbia, Canada SUNFOOD MARKET] Full time

    SUNFOOD MARKET is seeking an experienced Operations Supervisor to oversee daily store operations. This role requires a strong background in retail management, with a focus on maintaining high standards of customer service and product quality.

  • Retail Supervisor

    3 months ago

    Surrey, Canada Best Buy Full time

    You’ll love it here! We are hiring immediately for a retail supervisor, which we call a team lead at Best Buy. In this role, you will lead, develop and support your team and work together to create an amazing customer experience and have customers leaving with the tech they love! Join us and grow your career with our retail team as a retail...

  • Retail Operations Manager

    3 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    Job Title: Retail Store SupervisorWe are seeking an experienced Retail Store Supervisor to oversee daily operations and lead our retail team at beBee Professionals in Surrey.Key Responsibilities:Supervise and motivate retail staff to deliver exceptional customer service.Manage inventory levels and oversee store opening and closing procedures.Assist with...

  • Retail Store Supervisor

    2 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store. As a Sales Supervisor, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets and deliver...

  • Legal Assistant

    7 days ago

    Surrey, Canada Fasken SLP Full time

    **LEGAL ASSISTANT** **Commercial Lending and Real Estate** **(Surrey Office)** **Who We Are** Fasken is a leading international business law and litigation firm, and was recently voted one of Canada’s Best Employers for 2024. Our firm’s 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City,...

  • Sales Supervisor- Retail

    2 months ago

    Surrey, Canada Future Tech Glass & Closet Organizers Ltd. Full time

    Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: High School Positions Available: 1 NOC Group: 62010- Retail Sales Supervisor NOC Job Title: Sales Supervisor- Retail Job Location: Avenue Surrey, British Columbia V3R 2S2 Job Description Manage and co-ordinate sales staff working on the...

  • Sales Supervisor- Retail

    7 months ago

    Surrey, Canada Future Tech Glass & Closet Organizers Ltd. Full time

    Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: High School Positions Available: 1 NOC Group: 62010- Retail Sales Supervisor NOC Job Title: Sales Supervisor- Retail Job Location: Avenue Surrey, British Columbia V3R 2S2 Job Description Manage and co-ordinate sales staff working on the...

  • Store Operations Supervisor

    2 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals in Surrey is looking for an experienced Retail Store Supervisor to lead our retail team and oversee daily operations. The ideal candidate will have strong leadership and customer service skills, as well as previous retail management experience.Key Responsibilities:Supervise and train retail staff to ensure excellent customer...

  • Retail Store Supervisor

    3 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store. As a key member of our leadership team, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets and...

  • Manager, Real Estate Lending

    2 months ago

    Surrey, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: - Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do Roles Specifications Location: Surrey, BC Term duration:...

  • Retail Store Operations Manager

    3 weeks ago

    Surrey, British Columbia, Canada SUNFOOD MARKET Full time

    Sunfood Market is seeking a highly skilled Retail Store Supervisor to join our team.About the JobThis role involves overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively. As a Retail Store Supervisor, you will be responsible for managing sales workers, handling customer requests, and...

  • Retail Store Supervisor Lead

    4 weeks ago

    Surrey, British Columbia, Canada PANVIC DEVELOPMENT INC Full time

    About This RoleWe are seeking an experienced Retail Store Supervisor to lead our team in a dynamic and fast-paced retail environment.

  • Retail Store Operations Leader

    6 days ago

    Surrey, British Columbia, Canada FUTURE GEN COMMUNICATIONS] Full time

    Job OverviewFUTURE GEN COMMUNICATIONS is seeking a skilled Retail Store Supervisor to lead our retail operations team. As a key member of our organization, you will be responsible for ensuring the smooth day-to-day operation of our retail store.About the RoleThis is a challenging and rewarding role that requires strong leadership and communication skills....

  • Retail Store Supervisor

    2 weeks ago

    Surrey, British Columbia, Canada B.C. Ltd DBA Port Kells Esso Full time

    Job Title: Retail Store Supervisor - Team LeaderWe are seeking a highly motivated and experienced Retail Store Supervisor - Team Leader to join our team at B.C. Ltd DBA Port Kells Esso.About the Role:This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a customer-centric approach. As a Retail...