Supervisor, Retail Lending Operations

3 months ago

Surrey, Canada Coast Capital Savings Full time

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Supervisor, Retail Lending Operations
- Sep 23, 2024**Location(s)**: Vancouver - Lower Mainland**Job Type**: Full Time**myWork Options**: In-person, Hybrid**Starting Salary Range**: $63,300 to $75,900**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References

**What’s the job?**What you’ll get to do**:

- Change Management_
- Leadership_
- Provide a working environment that ensures high productivity and morale within the department. Provide coaching, training, career counselling and guidance for direct and indirect reports. Responsible for performance evaluations, salary adjustments, and making decisions for hiring, promotions, disciplinary measures, and terminations.
- Operations_
- In the absence of the Manager, Lending Operations assumes all department responsibilities, acting as a direct resource for all staff. Required to have expert knowledge of lending products and all department responsibilities, including but not limited to reconciliations, specialized products, staff accounts, commission sales payments and Letters of Credit
- Efficiently manage the day-to-day operations of the Lending Operations Department, including providing guidance on compliance with lending policies/documentation requirements and providing technical and procedural expertise. Recognize and develop opportunities to improve department/corporate procedures and efficiencies.
- Project Coordination_
- Support corporate and department initiatives by coordinating the smooth implementation of various programs/projects within Lending Operations. Research and analyze data, develop requirements, determine processes, perform quality assurance, and prioritize tasks to meet tight deadlines. Act as an in-depth resource, effectively coordinating and communicating with other business partners and outside service providers. Follow through with all assigned project work, ensuring all requirements are met.
- Risk Management_
- Responsible for the management and safekeeping of all retail loan file information, documenting and controlling the location of each file. Manages the review/verification process, including ensuring documentation adheres to lending policy, registered securities, and CCS is not at risk when funds are advanced. Underwriting is verified for the quality of information. CCS documentation is reviewed for accuracy and required signatures.
- Missing information and documentation are reported and followed to resolution. Routinely handle complex documentation and verification issues/inquiries and communicate with all levels within CCS to resolve them. Develop and manage the calculation and verification of commission sales payments, including external brokers and CCS mobile lending staff. Work with stakeholders to develop processes and ensure CCS is protected from risk.

**Who are we looking for?**
- Minimum 7 - 9 Years of Job-Related Experience. The incumbent must be conversant with CCS lending products, services, policies and procedures. Required to effectively communicate knowledge as it applies to administration, process and role as a resource within the department and corporately. Must possess strong problem-solving skills in the areas of lending and administration. The individual must have the necessary skill sets to make immediate decisions concerning the business unit. The ability to research, assess and present information for evaluation is required.
- High School Diploma plus completion of a Diploma Program (two years of formal education or equivalent).
- Expert knowledge of Coast Capital lending products, services, policies, and procedures.
- Strong organizational and management skills, ability to prioritize simultaneously
- Good written and oral communication skills
- Ability to think logically, interpret information, problem solve and make sound decisions

**Equity, Diversity & Inclusion at Coast Capital**- Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement. **We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing

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