Supervisor, Retail Lending Operations

7 months ago

Surrey, Canada Coast Capital Savings Full time

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Supervisor, Retail Lending Operations (full time)
- Surrey

**Location**: Help Headquarters**Job Type**: Full Time**myWork Options**: In-person, Hybrid**Starting Salary Range**: $31.13-$38.92**What’s the job?**
- Standing with pride among your team leading them to their best work, you have the experience and the desire to help us coordinate and manage a team in our Retail Lending group. With a good understanding of lending practices you can operate in a fast-paced volume driven environment supervising an all-star team. Your team will support our branches, other Coast Capital departments and various outside partners.**What you’ll get to do**:

- Show off your strong leadership skills through interviewing and hiring, coaching and mentoring, and performance management.
- Act as a strong change leader ensuring that your team is implementing and supporting corporate objects and changes, while developing and implementing new procedure in response to change
- Act as an inter-departmental liaison to ensure efficient and successful implementation of administrative processes and project assignments.
- Work with outside law firms, appraisal companies to ensure high service levels with vendors.
- Assist in assessing risk and ensure appropriate security requirements are being adhered to.
- Provide guidance on compliance with lending policies and documentation.
- Recognize and develop opportunities to improve on department procedure and efficiencies
- Build relationships and provide a highly productive and good morale within your department.
- Use your prioritization and time management skills by adapting to the needs of the business.
- Showcase your strong communication skills when communicating with both internal and external partners.
- Who are we looking for?- You’re an effective relationship builder and leader with direct experience in leading teams in a professional environment
- You have a solid understanding of loans including the mechanics, the life of a loan, the terminology and the associated pitfalls and challenges
- You are a big fan of team work and demonstrate your team spirit every day.
- You are an avid learner, wanting to continuously learn new tasks to better support the team.

**Why join Coast Capital Savings?**
- We don’t mean to toot our own horn, but- We improve Canadians’ financial well-being through providing simple financial help.
- Employees do what’s best for our members. Every day.
- We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
- Our employees take advantage of the many opportunities to grow their careers.
- Employees love having a cool place to work, which includes wearing their jeans on Fridays & Saturdays and being recognized with a virtual (and, at times, an actual) high-five.
- Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
- We have a unique culture where we take our business seriously, but ourselves, not so much.
- In 2017, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies - two of the nation’s most coveted business awards, may we add.

**Equity, Diversity & Inclusion at Coast Capital**- Why join Coast Capital?

**Purpose is our North Star.**

We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

**Committed to inclusion and engagement.** We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

**A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

**Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

**Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

**Retirement options.** We also take care of our employees once they

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