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Real Estate Brokerage Manager

3 months ago

Burlington, Canada The HR Pro Full time
Job Description

Description:

As an integral member of our client’s team, you will provide overall management, direction and leadership to the branch employees and real estate agents, as well as act as the direct line between the corporate office and your location. This position requires a strong leader who is self-motivated and can lead and mentor agents and office staff while ensuring efficiency in the daily operations of this full-service busy branch office. Sales, customer service, relationship management and marketing are all within the scope of this role. This non-selling Brokerage Manager is deeply committed to supporting the growth of the team and mastering their own skills to become a supportive leader within the organization.

 Responsibilities:

●       Devote your full attention and ability to the business and affairs of the Brokerage and provide consistent leadership, mentorship and customer service to branch staff and agents.

●       Support the agents and branch staff in the achievement of their professional goals and job responsibilities, while keeping them abreast of industry information and changes to rules and regulations by governing bodies.

●       Be a driver of branch growth through the recruitment of agents to achieve annual goals

●       Interview and recruit both new and experienced agents, introduce them to our program, review policies & procedures and assist with onboarding.

●       Organize and lead sales meetings, training presentations and branch events that support agent retention and the achievement of annual retention objectives.

●       Ensure that branch staff are fully onboarded and trained and that the administrative needs of the branch are being met.

●       Assist administration to ensure compliance of all real estate laws and rules and regulations.

●       Promote a positive attitude and atmosphere, instilling ‘teamwork’ and personal growth throughout the branch.

●       Effectively handle all consumer and colleague complaints, as well as legal actions from RECO and TREB with support and input from corporate counsel.

●       Field complaints and requests in a professional manner working together to reach a mutual outcome for both parties.

●       Investigate, organize, and follow up on specific projects or proposals as requested by management.

●       Participate and support in sponsored training and development programs.

●       Participate in weekly and monthly management meetings.

●       Stay current in the real estate industry via research, meetings, conferences, and industry networks.

●       Cooperatively develops and implements the approved annual operating plan

●       Evaluates the performance of Sales Representatives and staff and works with them to continually improve performance

●       Determines the appropriate compensation packages for administrative and support staff

●       Plans for succession of administrative and other support staff

●       Makes certain that all practices are in accordance with Company Policies and Procedures, Code of Ethics and/or Code of Business Conduct

●       Ensures delivery of a quality service level to the public and acts as a contact with the public

●       Resolves serious complaints from the public and acts as arbitrator between Sales Representatives

●       Establishes and maintains positive relationships with associate brokers and competitors

●       Promotes the Company and develops business within the area investigating opportunities to participate in community events, and building an inclusive and positive culture in the community.

●       Maintain a tidy, organized and efficient branch office.

●       Other duties as assigned.          

Requirements:

●       Minimum 7 years of experience in real estate

●       Minimum 5 years of real estate management experience

●       Registered Real Estate Broker, Real Estate Council of Ontario

●       Good standing with Real Estate Board and RECO

●       Additional certifications/designations are an asset

●       Hands on knowledge of residential real estate brokerage and branch operations

●       Well-developed business, financial and administrative management skills

●       Exceptional interpersonal, listening and communication skills

●       Proficient in current technology with the ability to adapt to new technology

●       Team player, approachable, supportive, positive, responsive, respectful, and transparent

●       Clear communicator both written and verbally

●       Ability to multi-task various projects while maintaining a friendly and professional demeanor

●       Performance management: ability to plan and implement objectives and evaluate performance to ensure goal accomplishment