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Applications Specialist, Retirement Living

3 months ago

Markham, Canada Support Services Office Full time

Sienna Senior Living is a publicly traded company (TSX:SIA) and one of Canada's leading owners and operators of Sienna Senior Living is a publicly traded company (TSX:SIA) and one of Canada's leading owners and operators of seniors' residences. With the dedication and support of over 10,000 team members, Sienna helps residents to live fully every day. We are owners and operators of 70 seniors’ living residences in addition to managing 13 residences for third parties. Our portfolio includes locations across Ontario and British Columbia. 

ROLE PROFILE:
Position: Application Specialist, Retirement Living
Reports to: Manager Business & Health Systems
Location: Hybrid Work Model – 3x a week at Markham, ON head office

Key Responsibilities:

Supporting system applications, primarily Yardi and Point Click Care, your typical day will impact in the following ways:

Responsible for addressing the day to day incident and services desk requests Providing Tier 2 support to users, understanding of their needs and escalating with vendor when necessary Engage regularly with internal business to ensure understanding of their needs and requirements Work with internal and external business partners to develop, test and implement application enhancements Managing changes within the application by properly entering them in the change management system and completing the configuration the changes within the application Develop content materials and resources to support end users within the application Facilitate education sessions with internal stakeholders on new functionality and processes that are developed within the application prior to implementation Acts as technical resource/content expert for project work Responsible for audit compliance for assigned applications, reporting to Internal Audit and External Audit as needed Managing external vendors to ensuring they comply with our vendor management & security policy Maintaining and keeping appropriate documentation up to date Managing the production, development, test and project environments

Education & Experience:

3+ years’ related experience in directly related position. Strong vendor management skills. Ability to take control of an incident and work with necessary parties to resolve in a timely fashion Ability to translate business requirements into technical design Independent worker with aptitude to manage multiple parallel activities Excellent organization skills, customer service skills and proven analytical and decision-making capabilities Support business level resources in the creating and maintenance of project cases, including creation of costing models and supporting documents Knowledge of Portfolio and Project Management (PPM) tools. Ability to innovate and learn new technologies quickly Must have the ability to work under tight deadlines and changing priorities.  Must be able to travel to Retirement Residences when required.

Bonus points for having:

Experience working with HR and Finance departments Experience with retirement operations Knowledge of Yardi, PayScan, Point Click Care, Report writing experience Intermediate or higher knowledge of Excel and other Microsoft Office Applications Knowledge of security best practices Experience with IT change management and ITSM systems (e.g. Cherwell) Knowledge of PHIPA, PIPEDA

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.