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Customer Service Representative

2 months ago

Halifax Regional Municipality, Canada Fresh Form Draft Full time
Description
Position Title: Customer Service Representative
Location: Halifax, NS
Job Type: Full-time
Department: Customer Service


Job Summary:


The Customer Service Representative (CSR) will be responsible for providing exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction. The CSR will serve as the first point of contact for customers, addressing their concerns promptly and professionally, whether through phone, email, or chat.

Key Responsibilities
  • Customer Interaction:

    • Answer incoming customer inquiries via phone, email, and chat.
    • Provide accurate and timely information about products, services, and policies.
    • Resolve customer complaints by identifying problems, offering solutions, and following up to ensure resolution.
  • Issue Resolution:

    • Assist customers with order placement, tracking, and returns.
    • Handle billing inquiries and provide payment assistance.
    • Escalate unresolved issues to the appropriate department or supervisor as needed.
  • Product Knowledge:

    • Stay updated on product features, services, and policies to provide informed assistance to customers.
    • Educate customers on the use of products and services to ensure maximum satisfaction.
  • Team Collaboration:

    • Work closely with other departments (e.g., sales, technical support) to ensure a seamless customer experience.
    • Participate in team meetings, training sessions, and workshops to enhance service skills.



Skills, Knowledge and Expertise
  • High school diploma or equivalent; a college degree is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a proactive approach to issue resolution.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Empathy, patience, and a positive attitude when dealing with customers.

Benefits
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and growth.
  • Creative and collaborative work environment.
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.