Customer Service Representative

6 hours ago

Halifax, Nova Scotia, Canada Malibu Events Promotions Full time

Customer Service Representative: Provide exceptional service to customers, resolving issues and ensuring a positive experience. Utilize excellent communication skills and problem-solving abilities in a fast-paced environment.

We are seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience.

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information about our products, services, and policies
  • Assist customers with order placement, tracking, and returns
  • Resolve customer complaints and concerns effectively and efficiently
  • Document all customer interactions and maintain accurate records
  • Collaborate with internal teams to address customer needs and improve the overall customer experience
  • Identify opportunities to upsell or cross-sell additional products or services
  • Stay updated on product knowledge and industry trends to better serve customers

Qualifications:

  • Excellent verbal and written communication skills, with a friendly and professional phone presence
  • Quick learner, able to adapt to new processes and procedures
  • Basic computer skills and familiarity with customer service software
  • Strong interpersonal skills and a genuine desire to assist and engage with customers

Join our team and become a trusted advocate for our customers. Contribute to delivering outstanding customer service and satisfaction.

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